Technology Product Advisor

About the OpportunityAs a Technology Product Advisor you will act as the conduit between customers across various sites, WesTrac and Caterpillar. This position will allow you to utilise your technology expertise and your ability to build rapport with customers to ensure that our customer sees return on investment. Reporting to the Support & Implementation Supervisor and receiving guidance and support from the Technology Product Specialist, you will work closely with the Product & Technology Advisor on the design of customer solutions. Regular travel will be required throughout NSW. We are looking for two Technology Product Advisor's to join our growing team. One position will be based from Mudgee and one position will be based from Tomago. These roles attract a Monday-Friday roster totalling a 45 hour working week. Responsibilities will include:Providing advice, action and consultation to customers regarding implementation, faults & diagnosis, root cause analysis, maintenance & repair strategiesCustomer support via the WesTrac Technology phone and helpdesk systemsConducting training both in-house and to our customers on immerging technology solutionsProviding hands-on technical expertise for complex issuesIssuing regular technology implementation & performance reports outlining current performance or progress levels, gaps, and the progress of plans to rectifyAs a true expert in technology, you will have a strong relationship with Caterpillar technology SME's and be considered a trusted technology adviser by our customers. Skills & Experience:Trade qualification in Automotive Electrical/Electrical, Electronics or Mechanical field with extensive years post trade experience, or;Advanced knowledge and understanding of machine control and fleet management products and their application, and high precision GNSS systemsHigh-level knowledge and understanding of radio-based data networksSeveral years' experience within operational technology industryAdvanced computer literacy skills - MS Office, internet-based applicationsAdvanced time management, planning and organisational skills with the ability to multi-taskHighly developed attention to detail with the ability to analyse data and compile reports whilst providing suitable recommendationsHigh level of initiative and problem-solving skills with the ability to follow through with required actions What on Offer:Attractive remunerationFlexible working arrangementsIncome protection InsuranceUp to 12 weeks Paid parental leave Fitness passport for the whole familyPartner Discount network Further education assistanceSalary sacrificing options i.e. Airline memberships, motor vehicle etc.Discounted health insurance Apply NowIf you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link.For further information regarding this role, please contact NSW Recruitment on 1300 797 028.Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.