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Form of work Technology Services Support Officer, Clerk Grade 3/4, Wollongong
Work in a volunteer-based agency supporting communities of NSW
Full-time temporary opportunity until 7 November 2023 with possibility of extension
Location: Wollongong or Sydney preferred location; other regional locations may be considered with flexibility and hybrid working arrangements available
Attractive salary package of up to $93,069 (salary $75,992 - $83,211 + leave loading + super)
About the opportunity
An exciting opportunity exists for a Technology Services Support Officer to join the Operational Support team at NSW SES. The role provides key support in the installation of computer and network hardware, including testing, documentation, and training to end-users. The role is responsible for providing quality customer service and ensuring ongoing cooperation with vendors and service providers.
About the NSW SES
Our Mission: NSW SES saving lives and creating safer communities.
Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response.
The NSW SES serves the NSW community as the lead agency for floods, storms, and tsunamis as specified by the State Emergency Service Act 1989. We are recognised as the most versatile and widely used emergency service organisation in NSW. Our volunteers are highly skilled, experienced, and well- trained in the wide variety of roles they perform.
Each NSW SES Unit is as unique and varied as the community it serves, reflecting the vast mix of risks faced and roles required in the diverse locations and communities across the state. In addition to flood, storm and tsunami, our Service provides specialist capabilities that include general land rescue, vertical rescue, road crash rescue, and alpine and remote area search and rescue. The NSW SES responded to over 64,000 requests for assistance from the community over the 2021-22 year.
The NSW SES has over 10,000 volunteer members, including reserves, and a
full-time equivalent workforce of over 370. There are 262 volunteer Units across the State and our volunteer Units are either local, community-based Units, State-wide or regional Units established to provide specialist capabilities. They are varied and unique in their capabilities, designed to address specific risks to communities of NSW.
About you
To be successful in this role you will:
Experience working in a technical support role
Have excellent communication and interpersonal skills
Be proficient in drafting technical documentation, and operational procedures relating to IT systems
Possess relevant tertiary qualifications and/or equivalent experience.
What we can offer you
Employment with attractive leave entitlements including parental leave, recreation and flex leave and other leave entitlements
Attractive salary package of up to $93,069 (salary $75,992 - $83,211 + leave loading + super)
Flexible work options working within operational requirements
Mental Health & Wellbeing programs and services
Operational and leadership training and development opportunities via LinkedIn Learning and other training avenues to build and maintain skills
Comprehensive immunisation programs including the flu vaccine
Opportunities to build invaluable relationships across emergency service agencies, emergency service committees and other Government and community organisations.
Are you ready to join us?
A cover letter (maximum of one page) briefly responding to the essential requirements and your interest in the role;
Responses to each of the targeted questions (maximum of one page per answer); and
An up-to-date resume of no more than four pages detailing your skills and experience relevant to the role
Targeted Questions
Outline your experience in a technical support role and describe some of the systems you have supported and your day-to-day activities.
Provide an example of when you have had to troubleshoot a complex issue and how you approached it.
Got a Question?
If you want to know more about this opportunity or if you have any questions, please contact Thiago Pezzoni at thiago.pezzoni@ses.nsw.gov.au
The role description is available here.
Talent Pool
A talent pool may be created through this recruitment process. A talent pool is a group of candidates who have undergone an assessment process and have been identified as suitable for this role or similar roles for a period of 18 months. Being part of a talent pool means that you may be considered for ongoing or temporary employment for a range of similar roles. This offers exciting opportunities for you to gain a wide range of experiences to build your public service career.
Applications close: Wednesday 29 March 2023, 11.59pm.
NSW SES considers COVID-19 vaccination mandatory for all members. Candidates will be required to provide satisfactory evidence that they are fully vaccinated against COVID-19 prior to commencement with the NSW SES. Exemptions are only available based on medical and/or lawfully protected grounds, and all applications for an exemption will be managed in accordance with the NSW SES COVID-19 Vaccination Policy.
The NSW State Emergency Service is a proud employer of a diverse workforce. We encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation or gender identity. We are committed to reflecting the diverse community we serve and creating an inclusive and flexible workplace. People with disability are supported to access adjustments in recruitment processes and in the workplace, to enable them to demonstrate their skills and capabilities to meet the requirements of the job. As supporters of flexible working, we welcome discussions about how our roles can be undertaken flexibly.
