Technology Support Officer – Community Care

About the role
In this role, you will provide dedicated efficient and quality support to the Community Care Department staff on all City's information and technology systems. This position is the first point of contact ensuring a priority service level is achieved to meet the expectation and demand of the Community Care department while still aligning to the IT support policy, processes and procedures.
This is a temporary full-time position for 2 months.
Work type: Temporary Full Time
Classification: Band 5 ($76, 355.79 - $86, 617.32 pa plus super)
Key responsibilities include:

• Provide an efficient, effective, professional and quality service to internal Community Care department customers by being a contact via phone and email for IT support of desktop environment, Citrix environment, desktop software, corporate applications software, phones and printers.
• Ensure all IT support interactions are logged through IT service management software.
• Provide efficient and quality installation and support to maintain operational capability of desktop hardware and associated equipment in both an on-site and IT Service Desk environment.
• Provide efficient and quality installation, delivery and maintenance of software (e.g. Office 365), corporate applications software (e.g. HP Records Manager, Oracle Financials, Pathway, etc) in both an on-site and IT Service Desk environment.
• Maintain and support mobility fleet and associated relevant technologies.

About you
To be successful in this role, you will have a tertiary qualification in computing or relevant discipline and relevant practical experience in an IT environment OR lesser formal qualifications with substantial experience.
Essential Experience:

• Relevant practical experience in an IT environment.
• Ability to effectively train staff in system applications and use of mobile devices.
• High level customer service skills.

The health and safety of our people is our highest priority. It is our current policy to ask for your COVID-19 vaccination status. You have the right not to disclose your vaccination status, and successful candidates who are not vaccinated or do not want to disclose will go through a simple risk assessment process.
If this sounds like the role for you, then click apply now!
Create our future together at the City of Greater Geelong
At the City of Greater Geelong, we are committed to working together for a thriving community. We do this by delivering over 130 services to our rapidly growing population and working hard to protect and improve what it is that makes Greater Geelong on Wadawurrung Country such a great place to live, work and study.
We're going through an exciting period of change that will help us serve our community better. From digital modernisation to the contemporary, sustainable office we've built in Central Geelong, now more than ever is a great time to join our team at the City of Greater Geelong.
Our Community is made up of diverse people from all walks of life, and it's important to us that our workforce represents and celebrates this strength.
We encourage great people from all backgrounds to join us. We encourage authenticity, because inclusion makes us stronger.
If you're excited about working together to create a Clever and Creative Greater Geelong, and joining a workplace where all people can thrive, then hit apply - we'd love to meet you!
We particularly welcome and encourage applications from Aboriginal and Torres Strait Islander people, people with diverse culture and linguistic backgrounds and people with disability.
A career with us
Central Geelong-based City employees are now based in our new Civic Precinct, Wurriki Nyal. Meaning 'speak and talk together' in local Wadawurrung language. Wurriki Nyal sets the benchmark for what a sustainable, inclusive and culturally safe workplace can be, including industry leading sustainability standards, a flexible and people-focused design, safe and inclusive spaces and public realm.
We're committed to supporting better accessibility for our customers and our people. We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you.
We offer:

• salary sacrificing and novated lease options
• cultural and ceremonial leave
• study leave
• paid parental leave (16 weeks primary and six weeks secondary) and superannuation payments on all 52 weeks primary parental leave
• IVF, surrogate and miscarriage bereavement leave
• training and career development opportunities
• a healthy and safe environment
• our employee wellbeing program
• corporate membership rates at Swim Sport and Leisure facilities
• unlimited access to LinkedIn Learning

Applications and Enquiries
Click the Position Description link to view more information about this position.
Enquiries: Zina Yakimov, IT Support Lead | 53272 4200 |
Click the Apply button to submit your application or find out more about this opportunity. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at noting your preferred method of communication and contact details and a member of the team will be in touch.
We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience. We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared.
Advertised: 30 Jan 2024 9:00 AM AUS Eastern Daylight Time
Applications close: 06 Feb 2024 11:55 PM AUS Eastern Daylight Time