AddressGovernance Institute of Australia is the only independent professional association with a sole focus on whole-of-organisation governance — best practice culture and ethics from the boardroom to the staff room.
We are a leading professional membership association dedicated to the support and empowerment of anyone who is responsible for governance and risk management.
Our events, education programs and extensive resources provide our 8,000+ members and subscribers with the tools and knowledge to drive strong, accountable performance in their role and enhance their career in the future.
About the role
The Training & Events Coordinator is responsible for the seamless execution of pre-event logistics and the delivery of our in-house training programs with corporate clients, in both face-to-face and virtual formats across Australia. This is a permanent full-time role, and you will be a part of a team of four.
This is a hybrid role – you’ll spend 2 days in the office and 3 days working from home.
We are looking for a passionate and proactive event/training coordinator with a keen eye for improvement, a commitment to excellence, and a customer-centric approach. You’ll thrive as a part of a dynamic team.
Key responsibilities:
End to end coordination of the delivery of in-house courses and training, including:
- Manage the delivery of in-house training courses with corporate clients, including booking dates, engaging facilitators/presenters, preparing welcome letters and invoices, and providing access links to online platforms for course materials, arranging printing materials as requested by the customer, uploading event onto the CRM system, and hosting virtual meetings as applicable.
- Coordinate Speaker/Presenter meetings with internal stakeholders, presenter, and customer prior to the course delivery to ensure learning outcomes are met and the delivery of the course is seamless.
- Work with our Speaker/Presenter and schedule them to deliver appropriate courses and project manage the tailoring of course materials
- Build and maintain all event administration and planning documentation to ensure all courses are scheduled appropriately.
- Maintain up-to-date course information and reporting of attendance numbers, financials and evaluation forms.
- Financial administration and management of expenses.
- Extensive CRM management including maintaining contact information, adding events to the system and website, registering people onto courses, downloading and filtering reports and resolve customer enquiries by reviewing information on the CRM and Learning Management System.
- Contribute to the overall effectiveness of the Delivery Team by handling customer service enquiries received through the training inbox and phone line.
- Oversee on-site training sessions, which involves setting up venue spaces, loading PowerPoint presentations onto training laptops, welcoming Speakers/Presenters and customers, coordinating catering distribution, and ensuring customers complete feedback forms.
- Present the opening and closing remarks at state-based training courses, including Acknowledgement of Country, Housekeeping, Introducing the Speaker/presenter, and providing course details to participants.
The successful candidate will have:
- Minimum 3 years event coordination and/or Senior Administration experience.
- Excellent time management, prioritisation and organisational skills.
- High attention to detail.
- Above average written and verbal communication skills.
- Experience in CRM systems including customer management, event management and invoicing.
- Exceptional customer service skills with a focus on providing an outstanding experience for every customer.
- Demonstrated experience in taking ownership and driving innovation and process improvements.
- Ability to make sound decisions within your sphere of responsibility and take responsibility for delivering to plan and on time.
- Ability to embrace change in response to new initiatives, strategic direction, or external requirements.
- Confident in public speaking and dealing with multiple stakeholders at varying levels.
- Experience working with Excel and Ms Office.
Why work with us?
We offer a hybrid, flexible work environment within a supportive and collaborative culture. We also provide our team with:
- A friendly and supportive team environment
- Career progression
- A well thought out induction plan to help you on-board to your new and exciting role!
- Free access to Governance Institute's courses and Events
- Group Salary Continuance Scheme
- Group Life and Disability Insurance Scheme
- Free flu shots
- Annual salary review
- Social activities
- Monthly staff breakfast and monthly drinks
- Interactive portal to give and receive recognition, gain discounts, and access wellness support.
To apply:
Please apply via Seek or email your application to ***********@governanceinstitute.com.au.
Only applicants with full and permanent working rights in Australia will be considered
