Training Officer

You will coordinate and deliver a range of training and practice support activities to staff within First Nations Housing and Homelessness. These locations range from cities to rural and remote offices across the state.

We are looking to find the person best suited for the role and will be considering your knowledge, skills, experience, potential for development and future contribution to the department as well as your personal qualities and how they contribute to building a diverse workforce that reflects the Queensland community.

You will be part of First Nations Housing and Homelessness, which contribution is to deliver aspects of the Queensland Housing Strategy 2017 - 2027 and Aboriginal and Torres Strait Islander Housing Action Plan 2019 - 2023.

What you will be doing
• Deliver learning and development activities including information sessions, workshops and training to facilitate effective, consistent and informative customer service delivery.
• Design, develop and review appropriate training and/or training materials on business systems, policies and procedures that assist staff to understand and apply their knowledge and training to practical workplace situations.
• Coordinate the planning, administration and resources necessary to prepare and deliver learning and development activities within agreed timeframes and to specified outcomes.
• Evaluate and recommend suitable external training providers and facilitators to deliver training with an emphasis on providing value for money, consistency andquality outcomes.
• Provide advice on contemporary training practices and methodologies to senior management and if appropriate adapting or modifying to suit individual locations and learning needs.
• Evaluate internal and external learning and development activities and regularly monitoring feedback to assist improved training methods and outcomes.
• Conduct training needs analyses and developing relevant training plans.
• Have an understanding of housing, real estate, property management and asset management would be highly desirable

What we are looking for
• Set priorities and organise yourself to meet deadlines, delivering projects within agreed timeframes.
• Readily share your knowledge and experience, acting as a coach, mentor, role-model and sounding board for others.
• Demonstrates clear and concise written and verbal communication, modelling open communication by actively and attentively listening to others.
• Demonstrates strong skills, knowledge and expertise in training design, delivery and evaluation.
• Models professional, ethical and culturally sensitive behaviour and consistently apply those standards of behaviour to yourself and others.

Mandatory requirements
• A Certificate IV in Workplace Training and Assessment, or a willingness to undertake and complete a similar program within six months of appointment.
• Travel to other office locations across city, remote and rural is a requirement of this role.

Applications to remain current for 12 months.

Job Ad Reference: QLD/549600/24

Closing Date: Monday, 18 March 2024