Address Rosso Coffee is looking for a Venue Manager for an upcoming CBD location.
The key purpose of our Venue Manager:
Is to - oversee the day-to-day running of the venue, whilst supporting all those reporting into you.
So that - all team members and customers feel connected and supported through a shared, positive experience.
@rosso_coffee
Responsibilities and duties:
Systems & operations
Documentation of SOPs (keeping them up-to-date)
Management of all venue operational checklists
Improvement of both customer and team work flows
Quality control of food and coffee program
Preventative conflict resolution
maintaining POS systems and ensuring they function correctly
Always look for ways to improve all facets of the business
A full barista skill set
Customer Experience
Ensure that the customer experience is consistently executed on, by acting as a role model and showcasing your professional skillset
Carry yourself in an authentic, confident and engaging manner
Gather feedback from customers and team on what is working and not working - and bring your problem solving skills to the task at hand
Management of wait times
Monthly offering/menu audit
Liaise with relevant team/external stakeholders on marketing ideas
Build a venue and team that makes customers want to return
Culture
HR compliance
Recruitment
Onboarding
Learning and development across the team
Clear internal communication
Team meetings
1-1 meetings/performance management of all team
Employee engagement - fostering a supportive, motivated and fun environment
Strong leadership and interpersonal skills - ability to motivate and lead their team to success
Administration
Rostering (currently using Square)
EOD Reporting
Banking
Stock Take
Stock Ordering
Inventory management
Repairs and Maintenance Schedule of venue grounds, property, equipment, and facilities
OH&S across entire venue
Costings and tendering
Weekly reporting to Group Operations Manager/Head Office
Knowledge of various computer software programs (MS Office, Square, Opentable, Ordermentum, Restoke)
Benefits
Supportive and collaborative management style
Oppurtunities for growth
In-house training
Discounts across group venues
We're looking for candidates who want to contribute to growing and devleoping the Rosso brand, whilst simultaneously being supported in their personal growth.
Start date: 20th May 2024.
Please note that only successful candidates will be contacted.
