AddressFigtree Receptionist Job Advert
Figtree Veterinary Clinic is looking to fill the role of a part-time dedicated and passionate Receptionist to join our wonderful and supportive team. Figtree Veterinary Clinic in Lane Cove provides modern, professional, and gold-standard health care for pets in our local community of long-standing clients. With a caring and gentle approach to treatment and consultations, we aim to make our clients and patients feel at ease in the clinic.
We are a team who are committed to providing gold-standard veterinary medicine to our patients and excellent service to our clients with the use of but not limited to, in-house pathology including Idexx laboratory equipment, ultrasound, digital radiography, and dental radiography.
The dedicated staff and leading veterinarians are all passionate about pets and avid animal lovers who can provide a wide range of treatment options and local referral hospitals whom we share a professional relationship with.
About you:
Highly skilled in customer service with effective time-management skills and attention to detail
Passionate about providing gold standard customer service to clients.
Client Focused with a professional and warm approach to clients and their pets.
Ability to work under pressure and multitask.
Ability to show empathy and compassion towards both clients and their pets.
Experience or exposure in the veterinary industry is desirable but not essential if you have transferrable skills- training will be provided.
Prior receptionist-related and administrative experience is important.
Computer illiterate i.e., understands Word/Excel/Outlook and PIMS Rxworks is beneficial.
Excellent and polite phone manner
Ability to work efficiently both as part of a team and independently.
Key Responsibilities:
Answering client calls and enquiries
Scheduling appointment bookings
Welcoming and checking in clients for their appointments & patient admissions to hospital.
Answering and actioning emails.
Organising surgery bookings documentation.
Communicating with and working alongside Veterinarians and Veterinary Nursing staff.
Assisting with stock management.
General administrative tasks.
Providing clients with parasiticide & dietary product advice and basic triage questions over the phone (as per veterinary staff advice & training).
What we can offer:
Great work-life balance
No out-of-hours or weekends
Working with a supportive team that embraces our clinic culture and values in all that we do- empathy, compassion, excellence, and integrity.
Working with an experienced team who can provide support and training to allow our support staff to have an interesting and varied role.
Working for a company that provides regular access to in-house CPD (continued professional development).
Working for a company that provides employee benefits such as wellbeing & healthcare discounts, access to EAP/Assure, paid parental leave, discounts & benefits for your pets.
Clinic Opening Hours
Monday-Friday 8am-6pm
Closed Saturday & Sunday and Public Holidays- all emergencies referred to local emergency centres.
If working with us at Figtree Veterinary Clinic sounds like the next career step for you, then please apply online with your cover letter and resume.
