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Form of workAbout Us
Netball WA (NWA) is the peak state sporting organisation responsible for the governance, development, promotion and administration of netball throughout Western Australia, and its organisation includes Glass Jar Australia.
NWA is committed to creating and maintaining a child safe, child friendly organisation, in accordance with the National Principles for Child Safe Organisations and in addition to adopting Netball Australia’s Child Safeguarding Policy. All NWA Staff, NWA engaged volunteers and Affiliates (which includes Associations, Clubs and Authorised Providers) are responsible for promoting and protecting the interests, safety and wellbeing of children and young people.
Primary Purpose of Position
Reporting to the General Manager Commercial, Media and Marketing, the West Coast Fever Membership, Ticketing and Commercial Events Manager will have responsibility for the overall strategic and operational programming of the organisation’s consumer footprint including West Coast Fever membership, ticketing and management of commercial event delivery including home games and corporate functions.
The role must live and breathe a customer first approach in the delivery of business to consumer strategies and a demonstrated ability to build and maintain strong, effective relationships across all levels of the sports ecosystem.
Engages in open two way communication with employees, other internal and external stakeholders and a first class ability to approach negotiations with a strong grasp of the key issues/outcomes and present a convincing and balanced rationale.
A close working relationship will exist with the broader external agencies including Suncorp Super Netball, RAC Arena, Ticketek, and sports presentation contractors as well as internal departments including media, marketing and commercial teams, and the NWA member ecosystem to ensure the successful achievement of this position’s objectives
Responsibilities and Duties
• Develops and manages the operating budgets for the department against financial and non-financial performance targets
• Shapes and manages the strategic development and delivery of annual West Coast Fever consumer footprint including general membership and ticketing through best practice initiatives to drive growth and exceed revenue targets
• Understands and considers contract efficiencies with all key ticketing and venue agencies to drive performance outcomes and cost mitigation
• Regular sales reporting, tracking and analysis for West Coast Fever Membership and Ticketing programs
• Develop sales strategies to grow attendances at West Coast Fever home games through the analysis of data and insights to inform decisions in collaboration with NWA marketing department
• Maintains a customer service best practice approach at all times
• Identify and leverage opportunities to upsell, cross promote, enhance and grow membership and ticketing products.
• Assist in maximising revenue attribution linked to B2C campaigns
• Responsible for the project management and the end-to-end delivery of the Commercial Events stream including West Coast fever home games
• Manages a team of dedicated consumer and events staff
• Manages contracts to ensure value for money, quality and experience are delivered
• Proactively engages with Suncorp Super Netball League to ensure collaboration of and compliance with key documents and policy
• Work closely with marketing, communications and Social Media teams to ensure a consistent sales voice across all channels
• Encourages stakeholders to work collaboratively and establishes cross-agency approaches to address issues
• Identify, develop and manage staff within the department, empowering others and promoting continuous learning.
• Adhere to and comply with NWA policies and procedures
• Any other duties within the Employee’s capabilities and which is reasonable to expect the employee to undertake as directed by the GM Commercial Media & Marketing or CEO from time to time
Qualifications and Experience
• Demonstrated experience in a professional sporting environment with strong ticketing and event management oversight
• Strong verbal and written communication skills
• Demonstrated experience in a business to consumer sales focused environment
• Demonstrated project management skills with a focus on consumer revenue acquisition
• Demonstrated experience in managing and analysing data
• Demonstrated experience with compliance on data privacy laws
• Attention to detail and accuracy in performing work
• Strong understanding of broader CRM platforms, membership and ticketing technology (preferably Ticketek and Memberlink)
• Strong stakeholder relationship management experience
• Process and detail orientated
• The ability to plan and prioritise work and maximise the use of internal and external resources to achieve outcomes
• Preparedness to be flexible in respect to work hours
• A current “C-A” class minimum WA driver’s licence
• Current working with Children Check
• At all times ensure a Child Safe environment
• Must be able to demonstrate an understanding of appropriate behaviours when engaging with children
• Comply with the Netball Australia Member Protection Policy and Child Safeguarding Policy
• Comply with the WA Working with Children Check (WWCC) Legislation which means:
o If your usual duties involve, or are likely to involve, contact with a child under 18 you will be required to obtain a WWCC;
o If you fall into a WWCC exemption category a National Police Clearance Certificate is required
Desired
• Demonstrated experience in the coordination of staff, volunteers and contractors
• Tertiary qualification in marketing, communications or relevant discipline or an equivalent combination of relevant experience, and/or education and training
• Exposure in working within a member-based association, particularly of a sporting nature
Other Information
Hours of Work
This role is a permanent, full time (1.0FTE) role, working 37.5 hours per week. The sport industry operates outside of traditional business hours, including weekends. To succeed in this role, you must be willing and able to work when and where sport is happening. We have a flexible approach to ensuring our people can balance their family life and personal commitments alongside the demands of the industry.
Salary
A salary range of $100,000 TO $110,000 per annum plus superannuation will be negotiated with the successful applicant dependent on level of experience.
Child Safeguarding
NWA as a child safe organisation require all applicants that will work with children to undergo an extensive screening process prior to appointment.
How to Apply
Applicants are asked to apply via Seek or the Netball WA or West Coast Fever website. Please include a resume and cover letter in your application which outlines your ability to meet the Essential Criteria. Any questions related to your application please contact **@netballwa.com.au
Applications close 5:00pm (ASWST) on FRIDAY 9 FEBRUARY 2024. Netball WA reserves the right to shortlist and interview candidates prior to the closing date. Should a preferred candidate be identified Netball WA may close the job ad earlier.
Aboriginal and Torres Strait Islander people are encouraged to apply.
