Wgsn - Senior Account Manager

The role
We are looking to hire a Senior Account Manager to join our Sales team in Melbourne.
Working at WGSN
Together, we create tomorrow
A career with WGSN is fast-paced, exciting and full of opportunities to grow and develop. We're a team of consumer and design trend forecasters, content creators, designers, data analysts, advisory consultants and much more, united by a common goal: to create tomorrow.
WGSN's trusted consumer and design forecasts power outstanding product design, enabling our customers to create a better future. Our services cover consumer insights, beauty, consumer tech, fashion, interiors, lifestyle, food and drink forecasting, data analytics and expert advisory. If you are an expert in your field, we want to hear from you.
Role overview
We're looking for a highly motivated Senior Account Manager to join our
WGSN team in Melbourne. This role reports into the Head of Account Management, APAC, and is tasked to manage and support the growth of WGSN’s clients within the ANZ region.
The role will use a consultative style to build key client relationships, identify business opportunities and manage a strategy to help achieve customer success & growth.
This opportunity is ideal for a highly driven sales professional with solid experience within client facing positions. If you're passionate about the industries our clients operate in (Fashion, Beauty, Interiors, Food & Drink, Insights, Consumer Tech), providing a world-class customer experience, and thrive in a fast-paced environment, then we would love to hear from you.
The team
We have a high performing diverse team based in Melbourne. The team has worked incredibly hard over the past year to achieve outstanding results. You will be joining this integral team where support, learning and team spirit will allow you to settle comfortably into the role and grow.
Key accountabilities
Deliver excellent customer service and maximise client success & growth
Develop initiatives that build long term strategic relationships and deliver results
Maintain a strong pipeline of growth opportunities across our subscription and consultancy services
Work in collaboration with internal teams including Client Services, Marketing, Content and Operations, ensuring all activities are considered from a client’s perspective
Continually seek new ways of delivering value and building our customer relationships
This list is not exhaustive and there may be other activities you are required to deliver.
Skills, experience & qualifications required
Experienced sales professional, with solid, demonstrable experience in a B2B environment (experience within the Retail/Fashion industry is a plus)
Deeply knowledgeable & curious about local & regional businesses and markets
Ability to engage & influence at a senior level
Well researched and able to effectively articulate creative solutions
Successful sales track record and a diligent approach to delivering against KPIs
Experience within market research / consultancy / SaaS is highly regarded
What we offer
Our benefits and wellbeing package offers flexible benefits you can tailor to your own personal needs, including:
Flexible working options (hybrid from our Melbourne office)
Monthly wellness allowance
Monthly commission and bonus plans (uncapped earning potential)
Domestic and international travel
More about WGSN
WGSN is the global authority on consumer trend forecasting.
We help brands around the world create the right products at the right time for tomorrow’s consumer.
Our values
We Are Everywhere
The future is everything, it happens everywhere. WGSN is the world-leading forecaster because we track and analyse consumer behaviours, product innovation, design and creativity, everywhere.
We Are Future Focused
We utilise our global resources and intelligence to research, source and analyse quantitative and qualitative data to produce our forecasts. Everything we do is focused on working with our customers to create a successful and positive tomorrow.
We Are Rigorous
We source, review and assess quantitative and qualitative data to produce robust, actionable forecasts. To provide credible insights and design solutions for our clients, it is essential that rigour runs through everything we do.
Our culture
An inclusive culture is one of our key priorities. We want our people to truly be themselves and thrive. We love having a diverse team of people who bring new ideas, different strengths and perspectives & reflect the global audience we work with.
Inclusive workforce
We are committed to supporting the environment and sustainability, including ensuring our pension plan defaults to sustainable options and striving to be net zero by 2030.
Recognising great performance is a key part of our culture. Our Awards schemes recognise and reward the brilliant achievements of our people.
We have a truly flexible working environment with a wide range of flexible, hybrid and agile-working arrangements. Conversations about flexible working have always been - and will continue to be - actively encouraged here.
We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you.