Workers Compensation Portfolio Manager

Procare’s Investigations Division are seeking a Workers Compensation Portfolio Manager to lead the growth of our Workers Compensation Portfolio. You must be a high calibre individual with demonstrated relevant experience, tenacity and a commitment to drive excellent outcomes. This is a unique opportunity for an individual seeking a rewarding position with a leading, national insurance investigations division.

This is a full-time role based from our Head Office in Alexandria.  

The Role:

• Oversee the WC insurance portfolio and ensure effective management of referrals, personnel, and client relationships;
• Carry out the initial triage & allocation of matters, & manage skilled WC investigators;
• Develop and implement strategies to enhance portfolio performance;
• Assist with statistical reporting & file auditing;
• QC the portfolio, ensuring we deliver quality outcomes and are compliant with relevant Codes; and
• Have the progression opportunity to provide investigator training & education.

About You:

• Demonstrated experience working in insurance factual investigations and a solid current knowledge of the Workers Compensation insurance industry (mandatory);
• Demonstrated client relationship experience;
• Strong customer service ethic is a must, through managing internal and external stakeholders;
• A drive for divisional growth, including an ability to prepare internal management reports and external reports in line with our SLAs and client requirements;
• Support & assist investigators in their roles and identify opportunities to enhance operational performance of the team; and
• Excellent organisational skills and the ability to work with others effectively to obtain desired outcomes.

  What We Offer:

• Excellent remuneration & employee benefits;
• A welcome pack on commencement and the latest equipment including laptop and mobile;
• Internal career progression pathways and a tailored professional development plan;
• Access to our external Employee Assistance Program;
• Novated lease, purchased leave and salary sacrificing options;
• Paid parental leave; and
• A comprehensive induction and thorough training in our case management systems.

Why Procare?

• Genuine and friendly working culture where our people are valued;
• Volunteer Day - give back to the community!;
• A genuine commitment to your work life balance; and
• Social Clubs, quarterly social events & staff recognition awards, EOFY and Christmas events, participation in company-wide philanthropic & charity events, and much more!

About Us:The Procare Group is an ever-growing national business of over 25 years. Our values are at the core of our business; Work Together, Be Accountable, Clarity in Communication and Find a Solution. At Procare Investigations, our vision is to be the most respected national insurance investigations business in Australia with a focus on delivering high quality services for our customers through every interaction.    
 
We value our people and know that fantastic talent is the only way to shape our future success. We’re all about building a high-performing team, where we embrace collaboration and new ways of thinking.

If you are looking to join a focused and driven team, as part of a family started company, have the drive to succeed and take pride in providing a high-quality service, we want to hear from you!    
 
For more information, check out our website www.procareinvestigations.com.au or contact our careers team *******@procaregroup.com.au    
 
Send in your application via the link with your CV and cover letter.    
 
As an Equal Opportunity Employer, Procare Group is committed to Equality, Diversity and Inclusion in our everyday working practice. We strongly encourage applications from those who meet the role criteria of all abilities and cultures including people who identify as Aboriginal and Torres Strait Islander and people living with a disability.