Workforce Rostering Officer - Work From Home

Workforce Rostering Officer - Work from Home 

• $70,200 + super 
• Not for Profit - up to $15,900 tax free each year 
• Full time - Monday to Friday   
• Assist with After Hours Support coverage on rostered rotation basis 
• 12pm-8pm (some flexibility) 
• Work remotely with in person connection days  

Who is CPSN? 

The Cerebral Palsy Support Network is a leading provider and support network for people with Cerebral Palsy (CP). We have been around for over 25 years and are proud of the great impact we have on the lives of people with CP. We are small (and proud of it!) but very determined to make a difference in every life we connect with. 

We are a fully remote workforce, who connect in-person for meetings, connection days & social activities. Connection events are usually in the inner Melbourne area and attendance is expected. 

We have implemented new rostering protocols for our support services – In home and Supported Independent Living. 

We are excited to be looking for a new and motivated person to join our small but mighty organisation, the Cerebral Palsy Support Network (CPSN). 

About the role 

You will be working within our Service Delivery function reporting to the Independent Living Coordinator (ILC), assisting our Support Workers, Clients, and Client Liaison Coordinators to ensure rosters are created, published, and managed effectively. In this role you will: 

• Respond to all rostering requests in an accurate and timely manner. 
• Update and maintain roster changes within CPSN’s system (FoundU and Google sheets). 
• Liaise regularly with stakeholders to discuss staffing resources and resolve any issues that affect rostering. 
• Assist with after-hours support coverage on a rostered rotation basis. 
• Respond promptly to clients and staff enquiries and associated actions including redirection to the Independent Living Coordinator and Innovative Choices Team Leader.  

About you 

You will be tech-savvy, experienced in NDIS rostering, familiar with the SCHADS Award rules for rosters and pay and have a NDIS worker screening clearance. 

 You will also: 

• Be able to provide exceptional customer service, along with a friendly and confident phone manner. 
• Be a team player with the ability to work autonomously.  
• Be self-motivated individual, with a pro-active approach. 
• Be able to build and maintain trust and confidence of all stakeholders through building rapport, consistently performing, and delivering. 
• Must have a client-centered approach and prioritise the needs and preferences of clients in rostering decisions. 
• Be values-driven and ensure rostering decisions align with core organisational values. 
• Be able to provide rosters tailored to meet individual client requirements and expectations. 
• Consider the emotions and well-being of clients when creating rosters. 
• Treat both clients and staff members with dignity and respect throughout the rostering process. 
• Have excellent time management and prioritisation skills. 
• Have experience utilising the FoundU and Google Sheets (preferred but not essential). 
• Have knowledge of Disability Services and Individual Support Programs. 
• Be able to manage staff queries regarding rosters. 
• Have a NDIS Worker Screening Clearance  

Where to from here? 

 Upload your current resume inclusive of 2 work related referees (current or prior managers/employers) with contact numbers and emails.  

Include a cover letter detailing the skills and experience you can bring to make CPSN even better.  

If you’d like to chat more, please contact maya.catic@cpsn.org.au  

At CPSN, we know we are at our best when our team represents the communities we serve. We are proud of our commitment to providing a supportive work environment for all team members.  

We actively encourage applications from all candidates, including the LGBTQIA+ community, Aboriginal and Torres Strait Islander peoples and people with disabilities. 

CPSN has zero tolerance for child abuse and is committed to acting in the best interests of children and young people and keeping them safe at all times. Employment with CPSN is subject to the following forms of pre-employment safety screening such as the NDIS Worker Screening Check, Working with Children Check and Reference Checks. This role is only available to Australian Residents or to those who hold the right to work in Australia. CPSN is an equal opportunity employer. 

No Recruitment Agencies, please.