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IT SERVICE DESK TECHNICIAN

Accurate recording of client and incident details and troubleshooting their progress;. Initial investigation of incidents and service requests;. Resolution or escalation of incidents and service requests, often using automated or...

CompanyBdo
AddressBrisbane, QLD
CategoryIT
SalaryPermanent
Date Posted a month ago See detail

IT Service Desk Technician

Bdo

Brisbane, QLD

Permanent

Accurate recording of client and incident details and troubleshooting their progress;. Initial investigation of incidents and service requests;. Resolution or escalation of incidents and service requests, often using automated or...

Service Desk Agent

Manpower

Charlestown, NSW

$35.00-37.00 per hour

Role:Service Desk Agent (good to have security clearance)Duration: 12 monthsLocation: Charlestown, New CastleWork experience requirements:Customer service skills, Minimum five years' experience in similar role.Demonstrated passion...

Service Desk Analyst

The University Of Newcastle

Newcastle, NSW

Permanent

Excellent attention to detail. Good communication, interpersonal, and organisational skills. A high level of literacy and numeracy. A passion for delivering high quality IT support. A working knowledge of delivering IT systems and...

Service Desk Analyst - Device Provisioning

Centorrino Technologies

Mildura, VIC

$52,000-60,000 per year

Working with tickets submitted is what you'll spend most of your time doing. You will be able to resolve some tickets on your own, while others will require collaboration/escalation with other teams. Troubleshoot or escalate issue...

Senior Service Desk Analyst

Singtel

Sydney, NSW

Permanent

Solid work experience in an outsourced Help / Service Desk environment;. Proven experience in commercial call logging tools such as Service Now, CA Service Desk;. Proven experience in delivering exceptional customer service with d...

Senior Service Desk Analyst

Singtel

Adelaide, SA

Competitive

and working toward performance KPIs;-Practical experience in managing and delivering to Service Management disciplines (e.g. ITIL V3);-Demonstrated track record/career in I.T/Telecommunications-Strong proficiency in troubleshootin...

Service Desk Analyst

Hays Recruitment

Perth, WA

Opportunity to work for a federal government client. Great business focussed talented team. Growth and development. Deliver first contact remote IT support to provide both response and resolution in a timely manner to incidents or...

Service Desk Team Lead

Eltham College

Research, VIC

A high level of customer service in a similar role. Managing a ticketing system assignment, priorities, and workloads. Managing escalations from the Service Desk Team. Providing level 1 & 2 technical support. Managing IT Administr...

Service Desk Engineer

Bamits Pty Ltd

Rhyll, VIC

They get a highly flexible work environment. Theyre part of a business culture marked by positive customer relationships, growth, success, opportunities and teamwork. They get rewarded for their efforts. They form an integral pa...

Service Desk Specialist

Kangan Institute

Essendon, VIC

Bachelor's degree in a relevant field or lesser degree with extensive experience. Working knowledge of ICT ticketing systems. Understanding of SLAs. Accountable for one's work from start to finish. Flexible but methodical and thor...

Service Desk Specialist

Bendigo Kangan Institute

Essendon, VIC

Bachelor's degree in a relevant field or lesser degree with extensive experience. Working knowledge of ICT ticketing systems. Understanding of SLAs. Accountable for one's work from start to finish. Flexible but methodical and thor...

Level 1 Service Desk Engineer

Hays Recruitment

Clayton, VIC

The company promotes a collaborative and supportive work environment, offering exposure to leading technologies. Answering calls and driving first time resolution on the Service Desk whilst contributing to maintaining a high level...

Service Desk Technician

Rsm

Melbourne, VIC

Provide first and second level support the business with. IT systems and software. Answers, evaluates and prioritises incoming requests and assists users with hardware, software, networking and other technology related problems. R...

ICT Service Desk Support Officer

Bulla Dairy Foods

Geelong, VIC

Record and respond to all incoming helpdesk requests as per ITIL/ITSM framework.. Support Office 365 including exchange online, Teams, Intune, and Defender.. Support Azure Environment. Identity and access management and conducti...

Service Desk team Lead

Nri Australia & New Zealand

Adelaide, SA

Monitor and manage service support team performance, ensuring clear understanding of objectives. Collaborate with the Service Desk Manager to develop and maintain effective documentation of support processes, procedures, and work...

Level 2 Service Desk Engineer - Toowoomba

Efex

Toowoomba, QLD

Provision of proficient and timely proactive and reactive IT support that is tailored to meet our clients needs, to ensure system continuity. Conducting support and maintenance of clients environment within agreement parameters....

Service Desk Officer (TALENT POOL)

Queensland Health

Brisbane, QLD

The provision of high quality first tier support to users of Laboratory and Clinical Information systems via telephone, email and fax communication channels, including:First level incident and request resolution.Basic training.Cus...

Service Desk Officer (TALENT POOL)

Queensland Health

Brisbane, QLD

The provision of high quality first tier support to users of Laboratory and Clinical Information systems via telephone, email and fax communication channels, including:First level incident and request resolution.Basic training.Cus...

VN-0741456 - APS4 Service Desk Officer - Ongoing - Sydney

Aged Care Quality And Safety Commission

Sydney, NSW

Capture demand for incident resolution and service requests. Coordinate with team members and other IT support areas to provide resolution of issues, including the escalation of more complex matters to technical teams and manageme...

IT Service Desk Analyst - Canberra

Seven West Media

Canberra, ACT

Logging all incidents and requests, and collecting the required information through an effective customer conversation. Assessing, triaging, researching, and resolving basic incidents and requests regarding the use of IT services....

IT Service Desk Analyst

Seven

Canberra, ACT

Logging all incidents and requests, and collecting the required information through an effective customer conversation. Assessing, triaging, researching, and resolving basic incidents and requests regarding the use of IT services....

Service Desk Analyst

Chandler Macleod Group

Wellington, NSW

Serve as the primary point of contact for all IT-related issues and requests, including hardware and software problems, network connectivity issues, and system errors. Provide timely and efficient technical support to end-users vi...

Senior Service Desk Analyst

Auto & General

Toowong, QLD

Provide ICT support to users and solve problems to minimise system down-time and loss of productivity. Respond to enquiries from various sources in a responsive, customer focused manner and ensure that accurate, targeted and time...

Service Desk Manager

Harvey Nash

Melbourne, VIC

Hybrid Work from Home and Office. Melbourne, Sydney or Queensland Office Location. $120k Plus super & Impressive Benefits Package . High Growth Environment offers fast track career potential. Excellent communication; Proactive,...

Service Desk Manager

Harvey Nash

Brisbane, QLD

Hybrid Work from Home and Office. Melbourne, Sydney or Queensland Office Location. $120k Plus super & Impressive Benefits Package . High Growth Environment offers fast track career potential. Excellent communication; Proactive,...

IT Service Desk Coordinator

Ventora Group

Helensvale, QLD

prioritise and categorise tickets according to the process (ITIL) for Service Technicians. log all incidents and track progress through the ITSM System (ServiceNow). maintain accurate records of incidents and service requests in o...

IT Service Desk & Workplace Specialist

Emmbr

New South Wales

* One of Australia's largest fintech startups.This role is a unique opportunity for a driven level 2/3 Service Desk specialist to join an organisation where they have the freedom to learn and grow.This Australian fintech startup a...

Service Desk Technican

Hays Recruitment

Sydney, NSW

Provide 1st and 2nd level technical support across IS/ITservices. Follow ITIL and Agile methodologies, including Problem, Change,Incident, and Request Management. Ensure ACD phones are answered within agreed-upon targets.. Log, mo...

Service Desk Analyst - Brisbane

St Vincent's Health Australia

Brisbane, QLD

Provide outstanding technical support to users - respond to incoming requests via phone and ticketing system in an efficient and effective manner. Diagnose and troubleshoot hardware, software, and network issues, and guide users t...

Service Desk Team Lead

First Focus It

Bentley, WA

We understand the challenges of leading Service Desks and work with you and our clients to make sure you still get the time and the opportunity totrain, develop and keep on growing(see our training days benefit below). We know t...