Service Desk Manager

Helia, as Australia’s first Lenders Mortgage Insurance (LMI) provider, with over 50 years expertise in the Australian housing market are in the process of re-inventing ourselves. We exist to accelerate financial wellbeing through home ownership, now and for the future. Our mission  is to create innovative and tailored solutions in partnership with our customers.

 We aim to do this efficiently and conveniently, leveraging state of the art technology and data solutions. Our TechOps Team follows an Agile squad model – we form in self managing teams to solve key business problems. Each squad is full dev-ops – they build, enhance and operate their products.

Team members need to be ‘specialist generalists,’ each person bringing their key domain knowledge but also eager to work on other technologies or roles to ensure the squad meets its outcomes. To promote knowledge transfer, informal learning and solve problems in new ways. We are looking for an experienced Service Desk Manager to bring…