A05 Senior ICT Officer

Your new company

Our client’s purpose is to lead the evolution and delivery of trustee, estate and administration services that make a positive difference in the lives of Queenslanders. They are looking for a Senior ICT Officer commencing ASAP with contract until the EOFY with likely extension.

Your new role

Reporting to the Manager of I&T Service Delivery you will be responsible for resolving complex technical requests and incidents received from staff and stakeholders

• Provide guidance and technical advice to ICT officers to problem solve and resolve requests and incidents.
• Lead the development of operational policies, practices and system documentation.
• Investigate and lead the implementation of new technology systems, software, and line of business applications.
• Maintains highly productive relationships with the business and external stakeholders and actively participates in decision-making at an organisational level.
• Provides specialist advice and guidance to business, management, and other key stakeholders with regards to delivery, operation and use of ICT and information management and potential business benefits.
• Participate in large complex technology projects ensuring that business benefits are realised.
• Provides input to and implements standards and procedures for the achievement of good practice in the planning, delivery and operations of digital platforms, systems, information, and infrastructure
• Participate in the determination and implementation of solutions to complex, operational problems including the coordination of necessary vendor, technical and business parties.
• Lead and actively participate in a team providing support for service delivery, projects and day-to-day operational activities as required.

What you'll need to succeed

The essential requirements for this role are:

• Asset Management
• Service Level Management
• Business process improvement
• Customer Service Management
• Possession of a ‘C’ class driving license is highly desirable

What you'll get in return

The client has a customer-focused working environment that is supportive, inclusive and team-oriented. Potential ongoing opportunities for the right candidate.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Eve Stone now.

If this job isn't quite right for you but you are looking for a new position, please contact Eve Stone on eve.stone@hays.com.au for a confidential discussion on your career.