Address
Form of workAs one of the largest global third-party logistics (3PL) providers, C.H. Robinson helps organisations around the world get the products they need, where and when they need them. We are the Oceania Region of C.H. Robinson’s Global Forwarding Division, with offices in Australia and New Zealand. We bring together our team of experts to solve logistic challenges in our core services of Sea Freight, Air Freight, Domestic Freight and Customs Brokerage.
The Account Manager is accountable to drive growth and maximize retention for a defined customer portfolio. The Account Manager creates demand, identifies new wallet share opportunities, and sells creative solutions aligned to their customer’s needs. As the primary commercial point of contact for our customers, the Account Manager is additionally responsible for customer advocacy, driving continuous improvement, and delivering on our customer commitments. The Account Manager collaborates closely with cross functional teams to ensure an optimal customer experience.
Location:
This role is based in our Brisbane office, however a hybrid, flexible work arrangement applies.
About You:
We are looking for motivated candidates who are looking to further their career in freight forwarding and add value to C.H. Robinson Clients. To be successful in this role, it is expected you will have:
- Customer service experience within the freight forwarding industry
- Experience as an Account Manager within the freight forwarding industry is desirable
- An understanding of supply chain terminology, concepts, and sector/segment expertise
- A strong customer focus
- Great communication skills and presentation skills
- Excellent problem-solving skills
- Attention to detail
Benefits
At C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our well regarded, confidential Employee Assistance Program. Our Robinson Cares program allows our employees to give back to the community.
