Account Manager | B2B Incentive, Loyalty & Reward Marketing

ACCOUNT MANAGER

Incentive, Loyalty & Reward Marketing 

With over 26 years as the largest independent B2B engagement agency, 212F is at the forefront of customer-focused incentive, loyalty, and rewards programs in Australia and New Zealand.

We’re looking for a super star Account Managers in both our Ultimo and Norwest offices. These positions offer an extraordinary chance for a dynamic individual who thrives on building strong client relationships, excels in customer service, handles project management with ease, and will take the lead in spearheading incentive, loyalty, and reward programs, with an impressive range of blue chip clients across a range of industries.

The ideal candidate have an interest in marketing and outstanding communication skills. You will have exceptional operational competencies, and meticulous attention to detail. Your creativity and commitment to customer satisfaction will be crucial as you orchestrate a diverse array of engaging programs, working closely with both internal teams and external partners to exceed our clients' expectations.

• Full-time, permanent role, available for immediate start.
• We have roles available at both our 212F Ultimo, Sydney branch, and Incremental Marketing Norwest branch - choose the location that will suit you best!

Key Responsibilities:

• Manage and maintain strategic relationships with key accounts
• Set up and ongoing management of online incentive, loyalty and reward programs
• End to end project management of multiple projects simultaneously. Management of all program deliverables, projects and tasks.
• Handling multiple clients, programs and projects at one time
• Quality assurance of project deliverables – making sure that any project leaving our doors is of the highest quality
• Assisting with development of marketing strategies for customers
• Management and execution of program communication plans, including creation and distribution of eDM and SMS campaigns
• Providing customer support, including management of program telephone and email enquiries
• Attend regular client facing meetings and providing valuable recommendations.
• Respond to client briefs with highly effective strategies
• Provide clients with regular updates of program timelines and action plans to give client’s visibility on current actions with their programs
• Responsible for the development and review of monthly, half year and end of program reports, with perceptive analysis and presentation to the client
• Develop and maintain a thorough understanding of the client in order to become an expert in their business, competitors, customers and their market landscape.
• Handle financial management aspects, including budget setup, ongoing financials, and budget reporting to ensure program profitability.
• Operate within various software & technology platforms

To thrive in the role:

• Account management experience 
• A degree in Business, Marketing, Digital Marketing, Communications or any other relevant field is of benefit
• Ability to nurture and develop existing client opportunities and relationships.
• Strong communication and presentation skills, with the ability to manage multiple projects and clients simultaneously.
• A proactive approach to problem-solving and program management.
• Excellent time management skills - must be a skillful multi tasker.
• A strong focus on delivering results with meticulous attention to detail.
• Tech savvy - confident in Microsoft Office products, including Excel
• A team player with a positive attitude
• Creative, energetic and a fun mindset

Why Join Us:
 

212F is the largest independent B2B loyalty, incentive and rewards specialist in ANZ. Our awarding-winning programs are designed to influence and change behaviour in B2B sales channels, all built up from our core philosophy of 3 pillars: Partnerships, Changing Behaviour, and a focus on the Strategy First, Rewards Second.

• Beyond Boiling Point: At 212F, we believe in going the extra degree to transform something ordinary into something extraordinary. This ethos is at the heart of everything we do.
• Impressive Track Record: For more than 26 years, we have offered Australian and New Zealand companies strategic performance improvement solutions designed to help them meet their business objectives and help them change business behaviour.
• Strategic Account Management: You'll be the direct relationship point for a portfolio of our largest customers, driving strategic partnerships, and ensuring sustainable growth.
• Dynamic Work Environment: Enjoy a flexible hybrid workplace (4-1 model), competitive remuneration, access to ongoing training, career development, and an amazing company culture.

This is a brilliant opportunity to contribute to a talented agency team, working on outstanding accounts. If you're interested in making a significant impact within a progressive company that recognises your efforts, we'd love to hear from you.

To Apply:

Please submit your current CV and an introduction letter, highlighting your experience and why you're the perfect fit for this role. Also visit our website at www.212f.com for further information about our business, and check out our LinkedIn page https://www.linkedin.com/company/212f to get a glimpse of our company culture and the awesome work we do!