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SalaryAre you a seasoned Digital Dynamo with ambition to spare?Ready to jump on board with the biggest and speediest-growing indie agency in the Land Down Under? Here, we don't just appreciate your victories, we throw confetti at them!This is your golden ticket to join a prize-winning agency, where your every move sets off fireworks in the name of business growth, both at home and abroad.And guess what? We're fancy enough to be Best Place to Work finalists, according to the AFR! 🏆🎉As an Account Manager, you will be responsible for:
- Be the first point of contact for clients and provide customer service within your assigned portfolio
- Develop and grow relationships with all client stakeholders.
- Maintain client satisfaction via service levels and anticipate customer needs.
- On-board new clients, and present company documentation for client onboarding and reporting.
- Manage, communicate and present project deliverables, timelines, expectations, goals and milestones to internal and external stakeholders.
- Identify and pursue profitable growth opportunities in existing client portfolios.
- Work with SEO & PPC teams to ensure cutting-edge SEO strategies & complimenting campaigns across other search, PPC & social channels.
- Work with our production and creative teams to ensure we provide an unbeatable experience and fantastic results to our clients.
- Responsible for ongoing training education to stay up to date with changes and developments in the industry.
- Champion company Values, Purpose and Vision internally and externally.
- Experience in Account Management, Client Services/Client Management in the digital marketing space
- Agency experience preferred
- Knowledge / Experience in SEO, PPC, Social Media Advertising and Web Builds.
- Relationship builder who can quickly build rapport with all types of people.
- Attention to detail
- Excited about working in an always changing and evolving industry
- Have a positive and can-do attitude
- Able to understand and overcome challenges with your clients
- Solutions and outcomes focused
- Can manage multiple projects and work with various teams in a fast paced environment.
- Birthday leave 🎂
- Paid Parental leave 👨👩👦
- Volunteer leave 😇
- Employee Career and Leadership Development and Training Programs 🚀
- Salary packaging benefits 🚗
- Work flexibility 🏠
- Pet-friendly and vibrant office 🐕
- Barista style coffee ☕️
- Social events - gourmet lunches, social drinks 🎉
- Our #1 belief and goal is that if employees are happy and over the moon - the culture is amazing and together we can achieve incredible results!
- Massive focus on hiring good human beings - we believe the rest can be learned and developed through our training initiatives
- Huge focus on employee development, engagement & growth opportunities
- Hybrid-working - enjoy the great office vibe and the benefit of working from home
- Largest independent agency in Australia - tripled revenue year in last 3 years
- We are in significant growth mode, looking for our future leaders as we scale globally- currently 140+ employees in Sydney and Melbourne, 40 in the Philippines, as well as USA expansion ongoing. This was 30 employees 3 years ago!
- R&D investment, forefront of digital marketing, innovation
- Our values are- We ‘Share evidence, not opinion’, ‘Find solutions, not problems’, ‘Make customers love you’, ‘Own it and get it done’
- We live Diversity, Equity & Inclusion as our people including our Leadership Team are of many cultural backgrounds and represent a positive gender mix. In fact, we have people from all walks of life and diverse backgrounds including LGBTQ, disability and socio-economic backgrounds.
