AddressSupagas is a fast-growing national company, a leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases, Medical Gases and Helium. We are rapidly building a reputation for growth and success based on an exceptional "YES WE CAN" customer service offering and quality product in the highly competitive market.
About the Role
We are currently seeking an enthusiastic, confident, and vibrant Admin Accounts Clerk to assist with various Administration duties across our Dealers and Agents network. This is a fulltime position, based in our head office in Ingleburn. If you have experience in data entry, account reconciliation, working knowledge of excel, strong attention to detail, A yes we can attitude with great customer service and time management skills then this may be an exciting opportunity for you.
Role and Responsibilities
- Ensure adherence and respect all Supagas policies and procedures.
- Promote the “Yes We Can” Attitude to internal and external customers.
- At all times to represent Supagas in a positive and professional manner, recognizing the key role is primary contact between the customers and Supagas - Internal and External.
- Ensure that the Safety of staff, customers and the Public is always maintained.
- Compliance and adherence to all relevant Australian State and Federal Laws and the applicable standards, policies, and procedures
- Communication and Relationships - Actively develop good relationships with key stakeholders.
- Leading a Culture of Trust & Integrity - Fostering a work environment that encourages people to act with integrity and treat each other and their ideas with respect.
- Working with the team and others to implement better approaches to address challenges and opportunities.
- Challenge the status quo and promote best practice and continuous improvement.
- Ensure Dealer and Agents and their customer accounts administration is managed per the company requirements.
- Manage the cylinder and account reconciliation as required for Dealers and Agents
- Ensure all EOM Activities are completed in a timely manner.
- Ensure National administration of Dealers and Agents including but not limited to debtor administration, manual docket processing, account set ups and general queries etc. is done in an accurate and timely manner.
- Monitor incoming email queries relating to Dealers and Agents and their customer accounts and manage resolution.
- Provide ongoing Support and Training to the Admin Teams relating to Agents and Dealers
- Manage print system related stationery requirements for Agents and Dealers - e.g. Docket books.
- Ensure all the designated Supagas Training modules are completed by the due date.
- Collaborate with broader Corporate Admin team and assist with Pronto System improvements affecting Dealers and Agents accounts, as required for:
- Errors
- Changes
- Reports
- Testing of changes
- Requirements Gathering for enhancements/fixes
- Product Setup
- Other tasks as required from time to time
- Minimum 3 years in a similar position
- Professional Team
- Systemised processes
- Large Stable Business
