AddressJoin a leading apparel brand in Australia and play a vital role in our team as an Accounts Receivable Officer!
Company Overview: One of Australia's most prominent and trusted apparel brands. With over 30 years of experience, our company is a proudly Australian-owned and family-run business, offering a diverse range of high-quality workwear, corporate attire, hospitality uniforms, school clothing, and casual wear.
Position: Accounts Receivable Officer
Reporting to: Senior Accountant
Responsibilities:
- Weekly debtor reporting to the Senior Accountant.
- Processing receipts, including cheques, direct deposits, credit cards, and webstore captures/downloads.
- Timely collection of debtors within the company's trading terms, ensuring payment within 30 days from the end of the month of the invoice date.
- Investigating and resolving escalated customer debtor disputes promptly.
- Reconciling major customer accounts.
- Ensuring collection targets are met, with a Days Sales Outstanding (DSO) within a maximum of 45-55 days.
- Contacting customers with unpaid accounts by phone or email by the 10th of the month following the due date for payment, to facilitate timely collection and build customer rapport.
- Prioritizing customers efficiently based on specific criteria, including customers on hold, customers with account disputes/claims, and customers receiving consecutive final demands.
- Monitoring potential bad debts and providing timely advice to the Senior Accountant.
- Managing "On Hold" customers to ensure compliance with assigned or approved credit limits.
- Processing credit applications.
- Attending promptly to customer requests via email, phone, etc.
- Ensuring prompt answering of telephone calls, both internal and external.
- Performing general administrative duties as required, including filing, scanning, and maintaining a neat and tidy workspace.
- Adhering to systems and procedures.
- Undertaking any other accounts receivable responsibilities and duties assigned from time to time.
Selection Criteria:
- Experience: Demonstrated experience in accounts receivable or a similar role, preferably within the apparel industry (1-2 years minimum).
- Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers and resolve disputes.
- Attention to Detail: Strong attention to detail and accuracy in processing receipts, reconciliations, and administrative tasks.
- Customer Focus: Proven ability to build rapport with customers and prioritize customer satisfaction while ensuring timely debt collection.
- Organizational Skills: Exceptional organizational skills with the ability to manage multiple tasks and deadlines effectively.
- Problem-Solving Skills: Ability to investigate and resolve escalated customer debtor disputes promptly and independently.
- Team Player: Collaborative attitude with the ability to work effectively within a team environment and support colleagues when necessary.
If you are passionate about providing exceptional customer service, possess the required skills and experience, and thrive in a dynamic work environment, we invite you to join our team. Apply now to be part of our journey in delivering quality, reliable apparel for everyone.
Permanent Residency Required.
How to Apply: Please submit your resume and a cover letter addressing the selection criteria. Only shortlisted candidates will be contacted.
