AddressCEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport.
YOUR ROLE
The Accounts Receivable Manager strategically oversees and manages the delivery of Accounts Receivable services through its offshore Business Process Outsourcing (BPO) partner and their team.
The primary focus is on ensuring the seamless and efficient execution of AR processes, including the accurate maintenance of debtor accounts; collections of customer, related party and intercompany payments; and bad debt recovery and minimisation.
The role is pivotal in optimising financial operations, monitoring cash flow, mitigating credit risks, and implementing process enhancements within the context of the BPO model. This position is crucial in upholding the financial health and success of CEVA Logistics ANZ through effective management of outsourced AR services.
WHAT ARE YOU GOING TO DO?
Specifically, you will:
- Maintain the debtor's sub-ledger, cash application, and billing process in a timely and accurate manner.
- Conduct timely credit checks on new and existing customers. Where appropriate, conduct debtor analysis in respect of long and/or overdue debts. Keep an accurate and up-to-date 'Stop Credit' register.
- Develop, implement, and monitor reporting processes that provide accurate and timely information regarding Aged Debtors Summary, Debtor days outstanding, and Cash Collected - actual versus budget.
- Provide ongoing coaching and training for offshore BPO collections officers to ensure standard performance measures are achieved.
- Authorise the raising and processing of credit notes, ensuring a justifiable approval and audit trail of credits.
- Perform relevant calculations and continually monitor provisions for doubtful debts.
- When legal action has been instigated to recover debts, regularly liaise with counsel to support the recovery process.
- Respond to all reporting requirements of the business, involving the collation of information, preparation, and submission of reports, as well as conducting debtor trend analysis as required.
- Ensure trading terms are set and adhered to in accordance with established contracts and trading terms.
- Supervise the collection of monies owed and receipting to the business in a timely and efficient manner. Where appropriate, develop systems and processes to improve debt collections.
- Professionally and regularly communicate with customers on a timely basis regarding outstanding debt matters and resolve associated issues to ensure monies are collected. Carry out credit risk assessments to identify potential bad debtors.
WHAT ARE WE LOOKING FOR?
Our ideal candidate has extensive experience in managing Accounts Receivable processes (including credit control and collections), with some of that experienced gained in a supervisory capacity (internal or BPO resources). You'll also have:
- Tertiary or vocational qualification in accounting, finance, business or related
- In-depth knowledge of accounting principles, financial reporting, and financial analysis
- Familiarity with Enterprise Resource Planning (ERP) systems and other financial software for efficient management of AR processes
- Strong analytical, problem-solving, dispute resolution and negotiating skills
- Sound communication, stakeholder and customer relationship management skills
- Advanced skills in MS Office, particularly Excel.
In addition to providing proof of work rights and suitable professional referees, progressed candidates will be required to undergo a medical assessment and national police check.
WHAT DO WE HAVE TO OFFER?
In addition to a challenging and rewarding work environment and competitive compensation, we are proud to offer a range of employee benefits designed to support your wellbeing, and help you thrive at work and in life.
- Personal wellbeing: prioritise your health and wellbeing through the CEVAwell program, Employee Assistance Program, Volunteer Time Off, and Life & Total Permanent Disability Insurance.
- Work-life balance: benefit from flexible, hybrid, and remote work options, along with additional paid parental leave for primary carers.
- Professional development: your growth is essential to us. Unlock your potential through secondment and internal mobility opportunities, study assistance, leadership and mentoring programs, the CMA CGM Learning Academy, early career pathways and more.
- Financial wellbeing: We care about your financial security. Enjoy exclusive offers and discounts from our partners, novated leasing, annual safety workwear reimbursement, employee referral incentives, service recognition and short-term incentive plans.
CEVA Logistics' Diversity Statement:
As a global organisation, diversity is critical to our business success; only when we can reflect the cultures, languages, attitudes, and local knowledge of our customers, can we succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. CEVA Logistics is proud to be an equal employment opportunity workplace. We welcome and encourage all qualified applicants, who will receive consideration for employment without regard to indigenous status, race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other characteristic.
