AddressSunshine Coast Psychology Clinic is a 17yr old reputable psychology practice located here on the Sunshine Coast, working primarily with children and families. However, we also support a broad spectrum of presentations and age ranges, both here at our Sippy Downs Practice and at our sister practice, Integrative Clinical Psychology in Maroochydore and we are now growing and recruiting!
We require the services of two new part-time (20-26hrs per week), admin team members that are, dependable, competent, personable, and efficient receptionist support to join the administration teams in our two locations. We enjoy working in a caring and warm environment, where everyone is respected and valued.
About the Role:
Our clinicians receive exceptional support from our administration team, ensuring we provide an excellent customer experience while managing schedules for multiple professionals across both clinics. As part of our team, you will be responsible for managing diaries and scheduling for our diverse group of clinicians supporting the Practice Manager and Senior Admin officer. Additionally, you will support our clients by assisting with bookings, enquiries, and payments.
Main responsibilities, not limited:
- Front desk administration (answering phones, making appointments, processing claims and payments).
- Liaise with clients and their families, GPs, other health professionals, and staff in a compassionate manner.
- Overseeing letters, reports and correspondence to third parties.
- Ensuring the highest level of service and support is constantly delivered.
- Scanning and updating all client-related correspondence.
We are looking for someone who:
- Has an exceptional telephone manner and a compassionate personality.
- Professionalism, reliability, and flexibility.
- Understands the importance of confidentiality and discretion .
- Exceptional client service skills.
- Well presented.
- A friendly, warm personality, and a loyal, honest, and trustworthy work ethic.
- A positive attitude and a willingness to help others.
- Flexibility to work between both clinics, when needed.
Skills and experience:
- Superior organisational and time management skills, with the ability to multitask under pressure.
- Strong teamwork capabilities and the ability to take direction when needed.
- The ability to work independently and take initiative when necessary.
- Excellent interpersonal and communication skills.
- Experience in administration and proficiency with Microsoft programs.
- Exceptional verbal and written skills.
- The ability to maintain client confidentiality and be sensitive to their needs.
- Experience in a medical or allied health practice (desirable).
- Effective communication skills for liaising with clients, staff, and other professionals.
- Problem-solving abilities, multitasking skills, and the ability to manage and prioritise your workload.
- Medicare, Department of Veterans Affairs, and Insurance claiming experience (desirable).
The successful applicant hours will be between 9:30am - 5.30pm, Mon - Fri, with the flexibility to cover for other staff leave and annual leave across both clinics when required.
If this sounds like you, please apply via seek and provide a cover letter and resume outlining your administration office experience and suitability. Additionally, indicate which clinic you feel would be the best fit for you based on the criteria mentioned above.
Only shortlisted applicants will be contacted.
If you need further information, please contact Elly, Practice Manager on 07 5309 6***, or check our website (www.sunshine-coast-psychology.com.au; www.icpsych.com.au).
Salary:
The salary will be between $25-$28ph depending on the successful applicant’s experience and be under the Health Professionals and Support Services Award.
