Administration Assistant

Join Bupa Aged Care and be at the heart of it at Campbelltown.As Australia's largest regional aged care and dementia provider, we continue to be part of communities driven by vision, passion, and hard work. We make life better for thousands. That includes yours. You make a difference to our residents and their families, and we want to make sure you’re absolutely supported to do just that.To know more about our home please visit; Bupa Campbelltown (bupaagedcare.com.au) The Benefits VIVA - our employee wellbeing program - live healthier and happier – see more about Why we work at Bupa; We’ve got your back. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers. If our customers deserve outstanding healthcare, then so do you. Career development; You’ll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows. Access to leading training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence Comprehensive induction and buddy program - we set you up for success from the outset and ease you into your new role with support Be recognised and rewarded - Bupa Love Reward & Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it About the RoleAs an Admissions Coordinator (known as a Customer Services Consultant at Bupa), you will be working closely with our General Manager and Admissions team. You will be responsible for delivering administration support across all aspects of the care home operations. You will drive, own and continually adjust the "enquiries to arrivals" process and pipeline, for potential residents at our facility. You will be the key point of contact who meets and tours with prospective residents for the purpose of admission to our Care Home. DutiesResponsible for driving occupancy through the execution of local area marketing and admission activities and acting as a trusted single point of contact for current and future residents, family members and other lead source generators.Management of resident administration including enquiries, admissions and maintaining occupancy targetsGeneral administration including document control, filing in line with Accreditation Agency Standards, customer service, reception etcImplementation of organisational initiatives and community events as directed by the General Manager or Corporate Head OfficeYou will also carry out reception and other admin tasks as directed by the General Manager Skills and ExperienceMinimum of a Cert III in Business Administration or equivalent experiencePrevious experience gained in a similar roleIntermediate to advanced skills across the MS Office SuiteHighly developed organisation and time management skillsThe ability to solve problems independentlyExcellent communication and interpersonal skillsAn understanding of Resident Rights, Aged Care Accreditation Standards and Outcomes How to ApplyClick Apply to be taken to our online application process. As part of your application you will be asked to complete pre-employment checks.To learn more about working at Bupa please visit our website: www.bupa.com.au/careers Bupa cares about creating and sustaining a safe and inclusive workplace where our team members feel they belong regardless of gender identity (including how one chooses to express it), ethnicity, disability (physical, mental and/or sensory), sexual orientation, religion or life stage. We are committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.