Administration Assistant

Business Overview

Siegel is a fast growing, dynamic business that supplies chemical products throughout Australia and New Zealand to the following markets and sectors:

• Food & Beverage Manufacturing – labelling and carton adhesives.
• Construction Sector – flooring adhesives, silicone sealants and waterproofing membranes. 
• Industrial & Manufacturing – sealants and structural adhesives. 

With nine warehouses throughout ANZ, Siegel thrives on providing outstanding speed of delivery to our customers.

Siegel focuses on providing excellent customer service requiring a timely response, friendly communication, and a bias for best customer outcomes.

Key objective for this role

The objective for this role is for a new staff member to join the team to assist with order processing and fulfillment. The role objectives are;

• Process sales orders
• Co-ordinate despatch & delivery
• Respond & manage incoming calls; sales staff, freight queries, customers
• Communicate competently both internal & external

Career Paths

There are career paths available to advance and build upon the role, including in Operations, Executive Assistance, Stock & Data Management roles. 

Key Responsibilities

1. Ensure customer orders are responded to and fulfilled in line with company KPI’s.
2. Collaborate and liaise with internal staff, freight companies and warehouses for the best customer outcome.
3. Respond and resourcefully manage expectations of customers.

Meetings & Support Structure

This is an important and pivotal role in the business, and we understand the need of good support for success and role satisfaction. This is maintained by a cadence of meetings and the following support structure: 

• Weekly Team Sales Meeting.
• Daily Team Huddles.
• 1 on 1 performance & support meetings.

Characteristics Required

• Passion, drive and competitiveness to progress. 
• Flexibility to respond to the needs of the customers with a can-do attitude 
• Good, open communication skills with strong emotional intelligence. 
• Able to identify and analysis situations accurately. 
• Team player, has the ability to collaborate, direct activity for positive business outcomes.
• Desire to grow, improve and develop individually and in your career.