Administration Assistant

About us

The Bays Healthcare Group is a progressive, not-for-profit organisation that operates The Bays Hospital in Mornington, and The Bays Aged Care and Dialysis Unit in Hastings. We are also soon to commence building a Comprehensive Cancer Centre on Main street, Mornington.

The Bays has served our community for over 90 years and has a reputation for excellence in providing quality healthcare throughout the Mornington Peninsula.

We align ourselves with our ICARE values of integrity, compassion, accountability, respect and excellence and our patients and residents are at the heart of everything we do and every decision we make.

About the role

We are seeking an experienced Administration Assistantto join our Administration team at The Bays Hospital in Mornington.  This is a permanent part time role working 45 hrs per fortnight (0.6 EFT). Youwill be required to work morning, afternoon and/or evenings shifts on a rotating roster between 6.30am - 8pm Monday – Friday and 6.30am – 4pm on weekends.

The key responsibilities of the role include:

• Customer centric approach to all interactions – THE FACE OF THE BAYS 
• Meeting and directing visitors
• Operate the main switchboard promptly in a professional manner
• Administration for any Pre-bookings, Admissions and Discharges into E-pas 
• Prepare unplanned medical admissions by completing the eligibility checks, print sufficient labels, claim form and wrist band. 
• Prepare and review the out of pocket expenses for patient to settle account on discharge
• Liaising with a diverse range of customers including patients and their family members, doctors, practice managers and a multi-disciplinary team of both clinical and non-clinical staff 

About you

We would love to hear from you if you have the following skills and experience:

• Excellent customer service skills with a professional, warm and welcoming style
• Previous experience in a hospital or medical setting essential
• Proven ability to multi-task and excellent problem solving skills
• Certificate in Medical terminology (desirable)
• Proficient with the MS Office Suite and experience with patient management software desirable
• An alignment to our iCARE values; integrity, compassion, accountability, respect and excellence

The Bays Benefits

In addition to working for a local employer who can offer secure and flexible employment, The Bays has excellent benefits for employees including:

• A friendly and supportive team
• Not for Profit Salary Packaging benefits which reduces your taxable income (details via Advantage) - up to $18,550 per year
• Free on-site parking and a short stroll to Main Street
• Education and Development Opportunities
• Staff discounted meals, on-site café and great coffee
• Discounted hospital charges for staff and their immediate family members
• Access to Employee Assistance Program (EAP) - a free counselling service
• Flu vaccination program
• Employee referral program - $1,000 if you refer a candidate from your network
• Parental leave policy - 10 weeks paid or 20 weeks at half pay
• Ability to purchase additional leave - up to 4 weeks per year
• Study/examination leave
• Family violence leave
• Transition to Retirement options
• Avoid the city commute by working on the beautiful Mornington Peninsula

To apply

Please forward a cover letter and resume via SEEK.  You can view the position description online and only shortlisted candidates will be contacted.  Please note that applications will be considered upon receipt and that interviews may commence prior to the closing date.

A current and satisfactory police check and working with children check (employee) is required prior to commencement along with a record of mandatory vaccinations. 

The Bays Healthcare Group is unable to provide sponsorship and all candidates must have full working rights in Australia.