Administration Assistant
(Client, Administration & Office Support)
Accounting Practice – AFM Services Pty Ltd
About the Company
If you are seeking a position that relies on you for the highest quality customer service in person and on the phone; relies on you for all aspects of administration duties; want a place to go to where you enjoy the work environment, the work and can mix in well with a team and has variety - this position is for you!
About the Role
Administration support incorporates all aspects of administration duties and will include Reception support, booking appointments and managing schedules and supporting our Office & Administration Coordinator. It’s a position with a strong focus on providing exceptional internal and external customer service and contributes to the ongoing success of our administration team.
Duties
- Supporting front desk Receptionist including managing confidential phone calls, scheduling client and consultant appointments and coordinating and managing office meetings
- Performing high-level administration tasks to assist the Office & Administration Coordinator including delegated aspects of administration services
- Provide support in Human Resource management including maintaining staff and office databases and registers, and onboarding and offboarding employees
- Overseeing administrative office staff and delegation of tasks if and when required
- Support in creating and co-ordinating office workflow procedures to ensure maximum efficiency
- Inter-team communication and collaboration
Skills & Experience
To be successful in this role you must:
- Be professional, well-presented, and reliable
- Demonstrate exceptional time management skills and the ability to prioritise workflow
- Be experienced in Reception and passionate about customer service
- Have demonstrated exceptional written and verbal communication skills and a solid background in business practices, procedures, and terminology
- Be enthusiastic and hard working, able to work autonomously and as part of a team
- Have prior experience in a professional practice environment
- Be organised with the ability to show initiative, multi-task and problem solve
- Possess an outstanding knowledge of Microsoft Teams, Office 365 and Microsoft Office Suite
- Demonstrate proven experience in an office environment
- Have an awareness of the importance of privacy and handling of sensitive information
Desirable attributes:
- Experience or knowledge of XPM, FYI and other Xero ecosystem programs
- Current or previous work in an Accounting Practice