Administration Assistant

Our client is a wonderful support organization that operate 7 days/ week in Fortitude Valley and provide care and support to people who are at risk of homelessness or are currently homeless. They offer a safe environment with direct service intervention aiming to break the cycle of homelessness. Services offerred range from centre-based activities, such as a low-cost café, showers and laundry facilities, to crisis support, medical services and professional advice on housing, legal and wellbeing matters. 

This vacancy is intially for a 6 month perm and will work as part of the Front Office Team to greet, register and guide clients who access the centre.

Tasks may range from - 

• Greeting, registering and supporting people who attend the centre and providing positive and uplifting customer service;
• Building rapport with people in order to best meet their needs;
• Providing general information about 3rd Space and other services to visitors;
• Attending and responding to incoming phone calls and emails and maintaining records;
• Directing any issues that arise ( including critical incidents) to the most relevant staff member;
• Making appointments with Services Team staff for people who need case management support;
• Assisting volunteers to carry out reception duties; and
• Engaging the IT helpdesk when needed.

The role involves working on a four-on, four-off roster, including weekend  until January until July. Ideally you are compassionate by nature and and can provide disadvantaged people with respect and support. You enjoy working in a team, can multi-task, prioritize, are calm when faced with chaos, and enjoy  working as part of a team

Please apply on-line and we will respond with 48 hours.