Administration Officer

Hourly rate range between $26.00 - $28.00, depending on qualifications and experience
Full-time position based in Belmont
Satisfaction of knowing you are part of an organisation making a difference
Why join us?
Values based organisation
Salary Packaging (claim up to $18,550 tax free salary) to all eligible employees
First class training and development opportunities
Discounted health insurance with HBF or Medibank & Bankwest product discounts
Access to an Employee Assistance Program (EAP) and our wellness program
Discounts at JB HI-FI & The Good Guys as well as Accommodation discounts at Seashells
About your new role:
In this newly created role, as the Administration Officer (Scheduling Assistant) you will support our Service Schedulers to arrange services that meet our customer needs. You will work closely with our customers, our Service Schedulers and our care workers to ensure service requests and changes are clearly communicated. You will assist our Service Schedulers with administrative functions that facilitate effective care worker rosters and payroll processes.
Duties:
Checking daily rosters for any discrepancies and notifying Service Schedulers as needed.
Communicating services changes to customers.
Monitoring and maintaining the Scheduling Inbox.
Reviewing time sheets for accuracy and actioning or referring any discrepancies as needed.
Ensuring all customer records are maintained and documented according to legislative and Baptistcare requirements.
Maintaining staff records.
Delivering a timely, professional response to customer feedback and complaints and actively assisting with addressing and resolving these matters.
Essential Skills and Experience:
At least one year minimum knowledge and experience in an administrative role or Qualification in Business Administration.
Excellent customer service and relationship management skills
Ability to work with minimal supervision and as part of a team
Ability to make decisions under pressure
High attention to detail and excellent organisational skills
Excellent written and verbal communication skills
Excellent problem solving and time management skills
Commitment to providing a customer centric approach
Ability to pass a new National Police Check
Willingness to obtain or provide proof of current Influenza & three (3) Covid-19 Vaccinations
Willingness to undergo a pre-employment medical if required
Desirable qualifications, competencies and experience
Experience with Carelink or customer database systems
Experience in aged care or similar environment
Knowledge of Home Care programs
About Us:
BaptistCare is one of WA’s largest providers of residential aged care, retirement living and home care services, providing the highest level of quality care and support across both metro and regional locations. We focus on empowering our customers to maintain homely comforts and community connection by providing care with compassion, integrity, and dignity.
Our focus is not limited to our customers, but also your wellbeing and career growth. We aim to support you to achieve a fulfilling career with first class training and development opportunities.
We are passionate about creating an inclusive workplace where everyone is valued. The more diversity we have, the more unique perspectives and creative ideas we share. Therefore, we embrace people of different age, religion, sexual orientation or identity, physical or mental ability and ethnicity.
How to Apply
If this sounds like you, we would love to hear from you. Click ‘Apply’ and follow the prompts.
For any enquiries including persons with disability that require adjustments, contact Samara Meghani - Recruitment Advisor at people@baptistcare.org.au with the subject heading “Assistant Scheduler”. Please note that we do not accept applications to this email address, they must be submitted online.
Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date; and as such the closing date is subject to change without notice. Current closing date is Friday 6th February 2024.