Administration Officer - Claims & Allocations

Want to Work For a Company That Makes a Real Difference in the Community? Now You Can!

Reztor Restoration is a leader in disaster relief, offering unparalleled services in water, fire, and mould restoration across commercial, insurance, and residential sectors. Amidst our ongoing expansion, we're looking for driven individuals to join our Brisbane-based team as Disaster Restoration Technicians.

In the wake of events like Cyclone Jasper's impact on Northeast Queensland and the recent floods in the Southeast, our role is crucial in helping affected people and businesses return to normality. Our commitment at Reztor Restoration is to serve as a pillar of support and hope, aiding recovery from disasters such as floods, fires, and mould damage.

Disaster restoration is a unique, often unknown industry, yet it offers immense satisfaction for those who are a right fit. We present an excellent opportunity to join a stable, secure company where employee value and wellbeing are paramount. Join us in making a meaningful difference in times of need.

www.reztor.com.au

About the Role

In this role, you will coordinate and organise schedules, resources, and tasks to ensure the successful completion of restoration projects. As part of the administration team, you will be required to allocate resources effectively, communicate clearly with team members and stakeholders, solve problems that arise, and provide regular updates on progress. This role requires excellent organisational skills, attention to detail, and the ability to manage multiple tasks and priorities simultaneously.

Key Responsibilities:

Review Technicians' Reports:

• Thoroughly review and assess technicians' reports, ensuring accuracy, completeness, and adherence to company standards.
• Identify any missed items, discrepancies, or potential issues, and take appropriate actions to address them.

Collate and Submit Reports:

• Collect and organise data from technicians' reports to compile comprehensive reports for various stakeholders.
• Ensure the accuracy and timeliness of report submissions, adhering to designated deadlines.

Maintain Attention to Detail:

• Demonstrate meticulous attention to detail when reviewing reports, invoices, and other documentation.
• Identify errors, inconsistencies, or missing information and rectify them promptly.

Invoice Jobs:

• Generate accurate invoices for completed jobs, ensuring all billable items and services are included.
• Verify the completeness and correctness of invoiced amounts.

Adhere to SLAs and KPIs:

• Prioritise and manage tasks to meet SLAs and KPIs related to report submission, invoice processing, and other assigned responsibilities.
• Monitor performance metrics and take proactive measures to ensure targets are achieved.

Provide Updates to Stakeholders:

• Maintain regular communication with stakeholders via phone calls and emails, including clients, internal teams, and external partners.
• Provide timely updates on job progress, report submissions, and other relevant information.

Coordinate with Scheduler and Third-Party Trades:

• Collaborate with the scheduler to rebook jobs or attendances based on changing requirements or resource availability.
• Organise and coordinate third-party trades as needed, ensuring timely completion of tasks.

Utilise Online Platforms:

• Utilise various online platforms, software, and tools to access and manage job-related information, reports, and communication channels.
• Proactively seek out information that may have yet to be noticed or overlooked by leveraging available resources.

We Are Seeking Candidates With:

• Strong work ethic and a positive outlook.
• Self-driven with a keen interest in acquiring new skills and the adaptability to learn while working.
• Excellent communication and interpersonal abilities.
• Capability to work effectively both independently and as part of a team.
• Deep empathy and understanding towards our clients.
• Flexibility to work beyond standard business hours.
• Possession of a valid Queensland driver's license.
• Willingness to undergo a national police security check.
• Basic proficiency in technology and application usage.
• Experience in claims administration (advantageous).
• We welcome applicants eager to grow and excel in a dynamic environment!

What We Offer:

• Your Growth, Our Investment. Ready to Learn? We're Ready to Teach!
• Begin Your Journey Now in a Forward-Thinking Setting. Career Advancement Awaits.
• Attractive Salary Package with Plenty of Overtime Opportunities!
• Thrive in a Supportive and Team-Focused Environment.
• All Equipment and Tools Supplied by the Company.
• Get Behind the Wheel - Company Vehicle Provided.
• Enjoy Work-Life Balance with Company-Sponsored Events.
• Annual Performance Bonuses and Remuneration Reviews - Performance is Rewarded!

How to Apply:

Are you eager and committed, ready to be a key player in a vibrant team during an exciting phase of growth? We invite you to be a part of our journey. Apply now to become an integral member of Reztor Restoration!

Please direct any queries to **@reztor.com.au.

Reztor Restoration is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.