Administration Officer

About the Job:
Our client, located in Berrimah, is currently seeking an experienced Administration Officer and will play a pivotal role in supporting our programs. You'll be the first point of contact, providing essential administrative assistance and exceptional customer service to clients and stakeholders.
 
Role Details:
Position:Administration Officer (Part-time)
Location: Boulter Road, Berrimah NT
Employment Type: Part-time| Monday to Friday | 9:00 am - 2:30 pm | 25 hours per week
Start Date: ASAP
Pay Rate: $55K- 60K per annum + Superannuation
 
Key Responsibilities:

• Provide general administrative support across all CAAPS programs.
• Greet visitors, manage emails, and handle phone inquiries professionally.
• Maintain organised filing systems following administrative standards.
• Ensure office spaces and facilities meet high hygiene and presentation standards.
• Attend meetings, record minutes accurately, and contribute positively to team collaborations.
• Participate in quality assurance processes and routine audits of online filing systems.
• Respond promptly to client support needs and uphold a drug-free lifestyle per CAAPS policies.

Key Performance Indicators:

• Support day-to-day operations of CAAPS programs efficiently.
• Offer timely administrative assistance for newsletters, promotional materials, and event coordination.
• Manage client records and oversee intake processes, ensuring compliance with standards.
• Coordinate quality management efforts for client file systems.
• Collaboration and Communication: You'll work closely with:
• Internal teams to achieve positive outcomes for clients.
• CAAPS administration and service staff.
• External stakeholders including referring agencies and clients.

Records Management Responsibilities:

• Log and follow up on tasks using Logiqc and MIMASO.
• Process purchase orders and support meetings with accurate minutes.
• Assist in conducting background checks and ensure timely referrals.
• Maintain client documentation in compliance with MIMASO protocols.

 
Key Selection Criteria:

• Strong verbal and written communication skills adaptable to diverse needs.
• Ability to work independently and collaboratively in a cross-cultural environment.
• Friendly, helpful demeanor with excellent telephone etiquette.
• Proficiency in Windows software, word processing, and keyboard skills.
• Commitment to confidentiality and maintaining a drug-free lifestyle.
• Experience in records management and data entry.

Qualifications:

• Certificate in Administration or related field.
• Current NT Driver’s License (minimum C Class).
• Current First Aid Certificate.
• Current Criminal History Check and Ochre Card (Category E).

Experience in Administration or related fields and multilingual abilities are advantageous.
 
TRACKS Integrated Services is an equal opportunity employer. We encourage applications from all qualified individuals, including Aboriginal and Torres Strait Islander peoples, to apply.
 
Ready to embark on an exciting journey with us? Submit your application including your CV and a brief cover letter detailing your relevant experience and why you'd be a perfect fit for the role.
 
For a confidential discussion about this role please contact James De Guzman on 0483 942 *** /*****@tracksis.com.au
Additional information

• Part-time work from Monday to Friday
• 9:00 am - 2:30 pm (25 hours per week)
• Competitive salary of $55K- 60K per annum + Superannuation