Administration Officer

Carers Queensland is an equal opportunity employer and encourages applications from people with a disability, and from culturally and linguistically diverse backgrounds, Aboriginal and Torres Strait Islanders, and the LGBTIQ community.

Carers Queensland actively seeks to employ people who reflect the diversity of our clients.

Are you seeking an opportunity where all you can add value? Perhaps work for an organisation where people from all walks of life are welcomed with open arms into our inclusive and diverse culture?

We are looking for an Administration Officer to join our team at our Rockhampton office. We are going through an exciting period of growth here at Carers Queensland and it's a perfect time to join us on our mission to change lives for those with disabilities and their families.

This role will provide reception, administrative and scheduling support to the NDIS Local Area Coordination (LAC) Partner in the Community program team. You will provide information and support to participants, their families, and carers, operating as their first point of contact with the organisation.

We are seeking our new addition to the team with the following skills: extremely high attention to detail, the ability to work in a fast-paced environment whilst dealing with competing priorities, experience in dealing with the community, with the ability to pivot and provide exceptional support to the teams.

• Engaging with people with disabilities, their families, and carers to provide general information.

• Maintaining high level appropriate administrative records utilising our databases.

• Using the NDIA IT System to record appointments, notes, and actions to ensure the development and maintenance of accurate data using Microsoft Excel.

• Scheduling participants contact and interviews.

• Responding to participant enquiries and referring to appropriate internal stakeholders when required.

• Full-Time role with attractive Remuneration Package of CSW2.1 - $63,868.14 per annum (plus 11% super) + transfer your long service leave via QLEAVE (if applicable).

• Excellent Not-for-Profit Tax Benefits with RemSERV!

• Monthly Accrued Days Off + Access to Private health corporate employee benefits with Medibank Private & Bupa.

• An inclusive workplace culture with numerous diversity initiatives including holding ‘Rainbow Tick’ accreditation.

• A flexible and supportive work environment where your contribution is highly valued and where our organisational values of integrity, respect, diversity, empowerment, and adaptability are heavily integrated into our culture.

• A can-do-attitude with amazing skills that can make an excel spreadsheet come to life.

• Demonstrated exceptional experience providing administrative & team support in a fast-paced environment? e.g. medical reception, call centres, child services, etc?

• High level of communication skills both written and verbal and the ability to build rapport and adapt skills according to the audience or target group involved?

• The skills & ability to triage and prioritise work tasks?

• Experience/knowledge at entering information into databases with a high level of accuracy and detail whilst adhering to Government reporting requirements?

• Please note: Due to the nature of the work, all staff must hold or willing to obtain both a valid Blue Card Working with Children & NDIS Worker Screen.

due to high volume of applications, we reserve the right to withdraw the AD prior to closing date - hence only successfully short-listed candidates will be contacted - we appreciate your understanding - NOW as we will interview as we go!

Want to get in touch? Please do!

All questions about the role can be directed to the Recruitment Team (**@carersqld.com.au).

Carers Queensland encourages applicants to advise this information in their cover letter, so that we can meet the needs of each applicant. Carers Queensland actively seeks to employ people who reflect the diversity of our clients.