Administration & Scheduling Officer

Join Our Queensland Team at Direct Care Australia

At Direct Care Australia, our mission centres on providing exceptional community health and support services. With our foundations deeply rooted in core Australian values, we are steadfast in our commitment to elevating standards of personalised care across the nation.

We believe the essence of our success lies in the dedication and expertise of our team. We nurture an atmosphere where we deliver on our promise of timely consistent care and a genuine concern for empowering each team member to thrive.

As part of our team, you will join a vibrant culture motivated by a collective ambition to make a tangible difference in the communities we serve. We are committed to supporting our employees' aspirations for continuous professional development, offering pathways to learn, grow, and lead in a sector as challenging as it is rewarding.

About the Role

In response to our rapid growth, we are looking for a dependable Administration and Scheduling Officer to help manage the increasing demand for our services.

We seek a dynamic individual with excellent communication skills and a proactive mindset, ideally with rostering experience in the Disability, Aged Care, or Hospital sectors, or similar fields. If you have a background in rostering and a solid grasp of the community support sector, we want to hear from you.

While previous rostering experience in the Disability or Aged Care sectors is advantageous, we provide thorough training for all required competencies.

This role requires a versatile individual capable of managing an often fast-paced reception area and whilst supporting the complex nature of our operations efficiently.

Key Responsibilities

• Manage reception duties, general administration, and rostering activities.
• Ensure client bookings are handled with precision and timeliness.
• Input shifts and adjustments into our Eziplan database (training provided on all software systems).
• Quickly adapt schedules to cover unplanned staff changes.
• Maintain a calm and professional demeanour while managing multiple rosters.
• Proficient in managing multiple tasks including answering calls, case noting, incident reporting and resolving complex situations at point of call.
• MS Office and data entry.
• Flexible and adaptable in a dynamic work environment.
• Strong written and verbal communication skills.
• Collaborative team player.
• Availability to work Monday to Friday and participate in an on-call rotation outside of regular hours.

Your Profile

If you excel in communication, are detail-oriented, and possess a problem-solving attitude, this role could mark a significant step in your career. Our organisation is growing, and there are genuine opportunities for advancement.

Application Process

If you're interested in contributing to the evolution of community support and healthcare across Queensland with Direct Care Australia, please submit your current resume and a cover letter expressing your interest in the Administration and Scheduling Officer position. 

Employment with us is subject to satisfactory background checks, including a National Police Check, an NDIS Worker Clearance, and a Reference Check.