Administration Support Officer - Brisbane North

Administration Support Officer - Brisbane North Homestay

Full-Time, Fixed Term to 30 June 2024 (with possible extension)

Classification Level 3.1 (SCHADS Award)

Due to organisational growth, Encircle are seeking an experienced Administration Support Officer to support our Zillmere team, who are dealing with vulnerable individuals and families, experiencing complex and high needs.

Encircle has been supporting people in the Moreton Bay and Brisbane North regions for 35 years, creating a culture where everyone can be their best, in an environment that values inclusion, diversity, and flexibility. At Encircle, everyone is welcome, everyone belongs.  

Our team is passionate, and we are making a difference. We are driven to support our community through their toughest challenges, helping them reach their goals. We work with energy, curiosity, professionalism and optimism. 

About the Team 

Our Housing and Neighbourhoods team deliver programs that Encircle implements on behalf of the Queensland Government, working in close cooperation with a range of other service providers, peer and community networks, and local governments.

Our Housing activities have three major areas of focus – homelessness outreach, service integration early intervention (Homestay). Our Homestay service utilises an early intervention model, supporting people at risk of losing tenancies and helping them avoid homelessness. The Homestay service operates under significant pressure, responding to the needs of people in very vulnerable situations.

About this Role 

Working with the Brisbane North Homestay team, you will provide Administration Support to the Homestay team, data collection and scheduling.

• General administrative tasks covering, but not limited to:
  • respond to organisation and community member enquiries related to the program;
  • coordinate program related appointments;
  • support program staff with document/material generation;
  • support the capture of data in generating reports; and
  • manage, maintain and distribute materials as requested.
• Maintain confidentiality of all client information.
• Actively participate in team meetings. 
• Additional administrative tasks as requested.

• High level time-management skills, with the ability to prioritise tasks.
• Able to manage the handling of sensitive information/materials.
• Able to engage with community members from a diverse range of cultural backgrounds.
• Understanding of Social Justice Principles.
• Able to work autonomously. 
• Sound problem solving skills.
• Work effectively as a collaborative team member.
• Intermediate skills with Microsoft Office suite.

Key Selection Criteria

To be successful in this role you will be able to:

1. Demonstrated ability to engage with services and community members presenting to the program for support.
2. Demonstrated understanding of the needs, issues, and sensibilities of all people, including First Nations peoples and those from culturally and linguistically diverse backgrounds.
3. Demonstrated ability to manage sensitive program documents/materials within a Client Management System, or similar database environments.
4. Experience in collecting data as part of internal and external reporting processes.  
5. Demonstrated understanding of Social Justice principles. 
6. Demonstrated time and organisational management skills, and ability to prioritise when necessary.
7. Demonstrated ability to work within a fast-paced program environment, and within a team setting.
8. Demonstrated intermediate Computer skills including Microsoft software applications. 

Required Qualifications and Experience 

• Minimum of Cert III in Administration or equivalent experience or qualification. 
• A minimum of 1 years’ experience as a receptionist or administration officer.
• Experience working in a program setting within a community services organisation.

For further information or to request a copy of the full position description, please contact ***********@encircle.org.au. All enquiries are treated with the strictest confidence.  

Encircle is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, people from a CALD background and people living with a disability. 

Please contact us via email ***********@encircle.org.au or 07 3889 0*** if you have any questions in relation to this position.

To apply for this position:

• provide a cover letter introducing yourself and clearly identifying the position you are applying for, demonstrating your suitability for this role against the ‘key selection criteria’ (2 sides A4 maximum); and
• include a copy of your Resume. 

If you feel you have the right qualifications, and experience and would like to work in the Community Services space, please apply by submitting your application via seek.com.au or emailing directly to ***********@encircle.org.au.

Please note that we will not be accepting applications via employment agencies.

The positions will be advertised until filled. Interviews will be conducted throughout the advertisement period.