Administrative Assistant

With a 30 plus year history, AJG Australia is at the dawn of a new era, one where business diversity will write the story of our future.

AJG Australia is a highly respected national building company that provides services across Insurance, Restoration and Emergency Repairs. 

Our commitment is to provide competitive, reliable, quality services. Through these we built trusted processes and systems to establish ourselves as a reputable insurance builder and restorations specialist Australia-wide.

We are stronger for families, for communities, for businesses.  For when the unexpected happens.  We are there, right across Australia.  We are the builders that care.

The Administrative Support Assistant will be responsible for providing administration support and functions to all AJ Grant branches nationally. You will be involved in all aspects of our building work orders from the initial client allocation to the handover to our building teams at branch level. In this role, you will be accountable for delivering exceptional customer service and support to all primary stakeholders all whilst ensuring that you are meeting set KPIs. 

Key responsibilities and tasks of this role include, but are not limited to;

General:

• Maintain client and customer satisfaction, adhering to contract requirements and Service Level Agreements (SLA’s)
• Where possible, cross-sell AJ Grant Group businesses to create opportunity for Makesafe, Restoration, and Private Works. 
• Build and maintain key relationships, including all AJ Grant staff, client and contractors.
• Identify opportunities for improvement in processes 
• Maintain focus, ensuring we achieve quality results in relation to our client SLA’s and company strategic goals
• Utilise the company’s database to record job progress through various stages of the works being carried out
• Action all forms of communication including email queries and system communications.

    Tasks:

• Ensuring Submission KPIs are being met daily in line with insurance SLA’s 
• Excellent attention to detail 
• Submitting all insurance reports, scope of work and services costs through to the IC via email or portal
• Following up on submission delays due to outstanding trade invoice
• Action all approved claims and progress to the next stage including issuing contracts to the customer.
• Monitor and maintain national submission email inboxes and communication portals.
• Send progress updates to clients 
• Sending expert reports to clients
• Contact with clients, trade, and key stake holders during assessing process.
• Contact with client and key stake holders during ‘await assessment’ statuses period of a job
• Provide a shared service, assisting branches in additional administration duties where needed during events/busy periods.
• When required perform other reasonable duties as directed by Management.
• Respond to, manage, and answer high volume inbound calls directed through our 1300 number in a timely and professional manner, recording details of all conversations in our database system in a comprehensible way.
• Provide a shared service, assisting branches in additional administration duties where needed during events/busy periods.

• Highly motivated and task focused
• Prior customer service experience with demonstrated skills
• Excellent communication skills, both verbal and written
• Ability to manage multiple tasks at once in a busy and diverse environment
• Results-oriented and innovative mind-set
• Ability to problem solve and action customer issues
• Intermediate skills in Word & Excel

We, at AJG Australia, have built a culture that looks after people, their families and their futures. We encourage a balanced lifestyle, have a strong focus on teamwork and value each team member’s unique skills and personality.  Our passion for the work we do and our commitment to each other makes for a working environment where our people are challenged, supported and valued.

At AJG Australia we offer a range of benefits including:

• Access to Employee Assistance & Well-being programs for all employees
• Flexible work options for our employees (as discussed with your local manager) providing a fair balance between work and other responsibilities
• Career skills training and ongoing career opportunities – we actively seek to promote internally to help you reach your full potential
• Referral bonus reward for any employee who refers a candidate to work for AJG Australia
• Investment and strong commitment to the safety of our workers

It’s been more than 30 years since our founders got together in their back yards with their tools, as tradies, and an idea. With a simple vision to build with care for the community, starting something that would grow into a national building business which is the AJG Australia you know today. 

Each facet of our business is united in the vision to provide safe, quality places in which to live, work and thrive. We are united through our values of honesty, dependability, empathy and community, and a driving purpose to provide quality building services with professionalism and care.

Please note applicants must have the right to work in Australia; and only shortlisted applicants will be contacted.

Successful candidates may be required to undergo and/or provide pre-employment information including reference checks, pre-employment medical, entitlement to work, National Criminal History Check, and driver’s licence history.