AddressPerth Solar Force is WA owned, WA run, WA operated and one of the largest solar companies in Western Australia. What began as a small family and friends venture has blossomed into one of Western Australia’s largest companies, boasting a team of over 100 dedicated staff. Each year, we install more than 3,000 solar systems, totalling nearly 50,000 solar panels, which translates to significant savings for West Australians.
Our operations are fully in-house, covering lead generation, sales, installations, administration, logistics, and post-service support. We pride ourselves on our team's expertise and commitment to delivering the best products at competitive prices, top-notch installations, and unparalleled customer service. Over 30% of our sales come from referrals and positive reviews, and we maintain a very low staff turnover rate.
We are seeking a full-time Service Administrator to join our busy Service Department in our Wangara Office. Our department serves as a central hub for handling any post solar installation issues or queries from our customers. You will assist with incoming support requests via phone and email, handling a variety of tasks in a dynamic and collaborative team environment.
Key Responsibilities Include:
- Creating and booking jobs via Simpro
- Attending to customer queries and complaints
- Reviewing customer power bills and production to clarify savings
- Troubleshooting system issues remotely and assisting customers with remote resolutions
- Liaising with manufacturers for warranty cases
- Coordinating work orders with external contractors and suppliers
- Quoting and Invoicing customers and manufacturers
Required Skills and Experience:
- Experience in administration*
- Experience in problem solving and managing difficult customer interactions
- Highly organised with strong time management skills
- Adaptable and capable of multitasking efficiently
- Advanced communication skills, both verbal and written
- Strong proficiency in Excel, including the management of company trackers using formulas and data validation
What We Offer:
- Competitive remuneration
- Flexible starting date
- Monday to Friday, 38-hour work week
- No overtime or weekend work – clock off at 5 pm!
- Supportive team environment with full training provided
- Convenient Wangara location with free parking
*Experience in the solar industry is preferred but not required. Whether your background is in accounts, operations, general administration, or technical assistance, if you excel in delivering exceptional customer service, you are an ideal candidate for our team.
If you’re looking for the next new exciting challenge, Perth Solar Force would love to hear from you! Please submit your application using the “Apply Now” button above. Successful applicants will be short listed, and interviews will be subsequently held with those applicants.
