Student Services And Compliance Officer

In partnership with the Education Centre of Australia (ECA), the University of Tasmania (UTAS) is opening a brand-new study centre in Ultimo, Sydney in mid-2024. The inaugural suite of offerings includes AACSB-accredited business courses as well as ACS-accredited IT courses on both undergraduate and postgraduate levels.  The portfolio will continue to grow in the coming years.

We are seeking to appoint a Student Services and Compliance Officer to provide exceptional student experience at UTAS Sydney.  The position assists the Academic Director in the delivery of key administrative tasks within the student life-cycle - inclusive of, but not limited to general enquiries, orientation for new students, course variation and enrolments. In the compliance role, the position is responsible for the administration, monitoring and reporting of student course variations and other matters to regulatory authorities via the Provider Registration and International Students Management System (PRISMS) as required by the Education Services for Overseas Students (ESOS) Act 2000.

As a key member of the team, you will have the rewarding opportunity to progress your career within the education industry. We are looking for someone who wants to grow with the partnership and is self-motivated and an enthusiastic go-getter.

Key Responsibilities:

• Be the first point of contact for students and visitors who have a general enquiry relating to UTAS Sydney
• Provide advice to students and complete administrative tasks associated with the student life cycle (e.g. enrolment, class timetable, locating resources)
• Collate and compile data for reporting purposes
• Maintain accurate and up-to-date records of students to help ensure UTAS Sydney’s compliance with various Australian regulatory frameworks, e.g. the ESOS Act
• Support new student orientation and other on-campus student engagement activities

As the successful candidate, you will ideally have: 

• A relevant tertiary qualification
• Minimum 2 years of experience in a customer-/student-facing role
• Experience working with customer/student records and databases
• Experience working with people from cultural diverse backgrounds
• Knowledge of the National Code of Practice for Providers of Education and Training to Overseas Students
• Outstanding customer service skills
• Attention to detail
• Desirable:
  • Experience working in higher education
  • Experience working in the hospitality and/or event sector 

In return we will offer you: 

• A collaborative and supportive team environment 
• An energetic culture that inspires and supports excellence in our employees
• Work/life balance
• Continuous support in your professional development
• Enhance your employee benefits package with a diverse range of offerings, from discounts at gyms and specialty retail stores to a comprehensive employee assistance program. Our commitment extends to supporting new parents with company-paid parental leave and to foster continuous employee growth, we proudly provide a 25% discount on courses offered by ECA.

EEO Statement

At ECA, we champion our core organisational values of providing 'Equal Opportunity and Social Inclusion', thus we strive to be a place of growth where everyone can continually thrive.

We welcome applications from candidates from all backgrounds including but not limited to Aboriginal and Torres Strait Islander People, people living with a disability, women, people who identify as LGBTIQA+, and people from culturally and linguistically diverse backgrounds.

This position is open to all Australian Citizens, Permanent Residents and applicants who hold a current and valid Visa with full working rights in Australia.

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page. Due to the expected high volume of responses only short-listed candidates will be contacted

For further information on this role, to gain an insight into the team or if you need assistance/accommodation due to a disability please email *********@utas.edu.au

Application closes 28 April 2024

Thank you for your interest in the position with the ECA Group!