After Hours Phones Receptionist

Seasons Funeral Homes are a recognised industry leader dedicated to making a difference in the lives of our families and the funeral profession.  We have been established for over 30 years with branches based in Joondalup, Kelmscott, Canning Vale, Balcatta, Redcliffe, Mandurah, Rockingham, Malaga, Kalamunda and Bunbury.

We are currently seeking a permanent part-time After Hours Phone Consultant to join the Seasons professional team.  This role works on a one week in four roster, with the hours being Monday to Friday from 4.30pm to 8.30am the following morning. 

This role also takes calls over the weekend with the hours being from 4.30pm on a Friday through to 8.30am on the Monday morning.  All hours are worked from home.  It is essential that the phone is answered within these hours in quiet surroundings.

Key Duties and Responsibilities

• To be the first point of contact for all client enquiries
• To fully gather all the information required in order to provide compassionate support and an efficient service
• To arrange meetings between our client families and our funeral consultants
• To follow up on all client enquiries

Key Skills and Competencies Required

• Excellent customer service skills
• First rate communication skills and outstanding telephone manner
• Compassionate with exceptional active listening skills and the ability to go with the flow in a conversation whilst gathering the information required
• Good planning and organisational skills
• Excellent attention to detail
• Ability to work independently as well as part of a team
• Capability to be understanding and empathetic

If you are interested in applying for this position and feel you meet the selection criteria, please send your resume including a covering letter.

No prior experience is required as ongoing training and development will be provided.

If you want to join a business with an excellent work environment, ethos and culture, then we would like to hear from you!   Please apply sending your resume, including a covering letter outlining how you meet the selection criteria.