Allocations Officer

• Work Type/s: Full Time, ongoing contract
• Location: Based in Melbourne (Fitzroy North)
• Applications close: 12 January 2024

Aboriginal Housing Victoria (AHV) is an Aboriginal community organisation responsible for managing more than 1,500 rental properties for Aboriginal and/or Torres Strait Islander people living in Victoria.

Our vision is to ensure that Aboriginal Victorians secure appropriate, affordable housing as a pathway to better lives and stronger communities.

In addition to being the largest Aboriginal Registered Housing Agency in Australia, AHV is the lead agency for Victoria’s Aboriginal housing and homelessness policy, Mana-na worn-tyeen maar-takoort. As the housing policy lead in the Aboriginal community, AHV has responsibility to work in partnership with the Government to secure the resources and reforms to implement the policy, while we support sector development to empower Victoria’s Aboriginal community to determine its chosen housing future.

AHV's housing services are targeted to those most in need of support. Through the provision of secure housing by an Aboriginal landlord, AHV helps strengthen and maintain Aboriginal communities and cultural ties.

The Allocations Officer reports to the Senior Housing Services Officer and is responsible for coordinating AHV’s housing allocations ensuring transparent and equitable allocations to the Victorian Aboriginal community by reviewing the relevant waiting list and making recommendations in relation to the allocation of properties. The Allocations Officer will be required to liaise with all levels of staff and identify any areas for improvement in AHV’s allocations processes.

We are looking for someone who will bring a client centred focus to the role and with the following key attributes and skills (KSC):

• Ensure customer service excellence to the Victorian Aboriginal community through culturally safe and appropriate service delivery.
• Respond to all enquiries regarding tenancy allocations in a timely manner and provide advice and guidance to prospective renters in relation to eligibility, the Victorian Housing Register and allocations.
• Review applications for outstanding AHV debt and arrange payment of debt prior to the offer of housing.
• Provide all relevant information and make recommendations to the allocations panel in relation to the allocation of properties.
• Liaise with stakeholders including applicants, community, support workers to ensure a timely allocation process that minimises vacancy periods and reduces impact on vulnerable applicants.
• Complete all administrative tasks relating to the offer, sign up and rent assessment processes.
• Attend and contribute to team meetings, organisational culture and broader AHV activities.
• Participate in the continuous improvement of the allocation, rent review, and relevant tenancy management processes.

This position will be based in Fitzroy North.

To apply, please submit a resume and cover letter addressing the key selection criteria in the attached position description (also available at https://ahvic.org.au/about/ahv-careers) by COB 12 January 2024.

Applications should be sent to jobs@ahvic.org.au using the subject line: Allocations Officer

Please direct enquiries about the role to Rian on 0459 100 313.