AddressCurrently, there are around 4.3 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 600,000 participants with a significant and permanent disability, and the families and carers of those living with disability.
For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.
We have multiple exciting opportunity to join as an APS6 IT Service Management Officer within the NDIA’s Enterprise Architecture and Governance Branch.
The Enterprise Architecture and Governance Branch provides enabling services for the entire CIO Division including Financial and Business Management, Technical Delivery, Governance Risk and Assurance and Enterprise Architecture functions and supports ICT service delivery for Agency Staff and Partners. The branch aim is to implement a sensible and comprehensive governance strategy to ensure the successful execution and delivery of technology projects and enhancements.
Where you can add valueThe APS6 IT Service Management Officer is responsible for operational management of one of the integrated practices operated by the Service Management Office, for example: Release Management, Change Enablement, Problem Management etc. You will play a vital role in Identifying, documenting and categorising practise work items (e.g. releases, changes, problems, incidents, service requests) before engaging the relevant practice process to manage the work item through its entire lifecycle.
You will have the opportunity to work on a diverse range of tasks, including but not limited to:
- Engagement with technical owners and stakeholders and facilitation of relevant forums to enable efficient resolution of practise work items to effective business outcomes.
- Reporting on practice operations and performance.
- Identifying, developing, and implementing continuous improvements to practice capability, maturity, and performance.
- Engagement with and support of other divisional directorates including, ICT Support Services and Technology Service Reliability.
Enough about us, let’s talk about you
Our ideal candidate will have a passion for improving and implementing systems and processes. Additionally, they have excellent communication and interpersonal skills to develop and maintain meaningful stakeholder relationships and experience in developing high level written reports and materials. To be successful in this role you are a team player with knowledge and experience operating autonomously and collaborating confidently at all levels.
Previous experience with Release Management, Change Enablement, Problem Management, Incident Management is highly desirable.
Working at the NDIA it is essential you have a positive contemporary attitude to people with disability along with a high level of understanding and knowledge of disability and its impact on individuals.
For more information on NDIS including our values, capabilities and behaviours along with our application process, please refer to our website.
We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we're based far and wide across the country, we make sure nobody feels they are out on their own.
While this role is ideally performed from Richmond
- VIC, Geelong
- VIC, Brisbane
- QLD, Deakin
- ACT, Midland
- WA, Adelaide
- SA, Darwin
- NT, Hobart
- TAS, Surry Hills
- NSW, remote working arrangements may be considered.
We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months may be offered.
A merit pool will be established that may be used to fill similar positions (ongoing and non-ongoing) within the next 18 months.
Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.
Applications for this role close at 11:30 PM AEST on 28 May 2024.
If you have any questions, please contact Adam Laro-Bashford on 0436946*** or email ***************@ndis.gov.au
With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.
NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role.
RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.
The health and safety of workers, Participants and other visitors in our offices is our highest priority. Some roles within the National Disability Insurance Agency are covered by government Health Orders or Directives that require mandatory vaccinations.
