Area Customer Service Manager

As the Area Customer Service Manager in your defined Townsville territory, you will drive profitable retail newspaper sales for all News Corp Australia publications,

This Part time role (3 full days per week) 

You’ll actively plan and execute all national, state and regional sales priorities in line with the governance board outcomes and work independently to analyse the territory, identify and implement sales growth opportunities across all retail channels.

• Drive revenue through retailer/reader offers across high priority independent retail channels
• Execute agreed National & Regional promotional program within a defined territory
• Develop and implement territory plans for all Mastheads to capitalise on local market opportunities for our customers
• Build strong relationships with existing and new customers within the territory
• Plan and execute the Call Cycle priorities for new and existing customers within the territory
• Work with Area Logistics Manager to develop key distribution agents within the area
• Provide Retailers with sales support and business development initiatives in line with National Retail Development plan
• Where applicable work in conjunction with Retail Support to ensure a positive customer experience
• Work collaboratively within and across the State teams sharing successes and opportunities
• Will be a brand ambassador and always strive for premium merchandising space and collateral to be displayed in all accounts across your agreed territory.

• Value the customer experience and do everything in your power to ensure customer satisfaction
• Prior experience working with small to medium retailers as well as experience with larger supermarket chains.
• Around two years’ experience in a similar role
• Strong commercial acumen including the ability to use business data effectively to achieve results
• Exceptional communication skills, both written and oral, with a very professional Customer Service focus
• Excellent planning, organisational and time management skills with high attention to detail
• Tertiary qualification in Business/Marketing desirable but not essential

News Benefits is our way of saying thank you to our people for their valued contribution to News, our audiences, clients and communities. Thanking them for the great things they do daily, for the greater good of Australia. Our benefits include:

• Exclusively ours - Access to publications and products from across the News Corp family
• Health & wellbeing - Advice, support and facilities for healthy minds and bodies (including an onsite gym at our Adelaide, Brisbane & Sydney offices) 
• Time off - News offers a range of leave options to support your personal needs and moments that matter in life: Parental leave, Birthday leave, Volunteer leave, Career break and Compassionate leave.
• Helping you grow - Development opportunities (including diversity and inclusion - focused education series) and recognition
• Financial wellbeing - Support on making the most of your money
• Perks & discounts - Exclusive offers across a range of products and services
• Giving back - Make a difference to our communities.
• Workplace Inclusion and facilities – Engage with your passions through various employee-resource groups and accessibility to multi-faith quiet rooms & parents’ rooms

Who are we?

We are proud to be Australia’s most impactful media group, we’re even prouder of what we stand for. Together, we inform, advocate and inspire all Australians, for a better Australia.
With over 150 brands across news, sport and lifestyle, News Corp Australia is trusted by over 18 million Australians a month to provide the information and inspiration they seek. Renowned for world-class journalism and marketing services nationally and internationally, we offer a fast-paced environment that encourages individuals to take control of their future and challenge themselves in ever-changing fields.

What’s next?

Apply now or for more information on careers at News Corp Australia visit www.newscorpaustralia.com/careers

Our Commitment to Diversity, Equity and Inclusion We know that diversity strengthens our teams and newsrooms as we seek to tell stories that represent the diverse communities of Australia that we serve. Our people make us unique and we all have a story. We encourage people of all ages, backgrounds, races, cultures, religions, sexual orientations, abilities and gender identities to apply. Inclusion is important to us and we want everyone at News to bring their whole-selves to work. If you require any accommodations or adjustments throughout the recruitment process, or would like to outline which pronouns you prefer, please feel free to let us know.

If you require any accommodations or adjustments throughout the recruitment process, please feel free to let us know. For more information regarding Diversity, Equity and Inclusion at NewsCorp Australia please visit www.newscorpaustralia.com/careers under the DEI section.