Area Service Representative

• Global Market Leader in Forklifts & Material Handling Equipment
• Friendly Team Environment
• A culture that's designed to help you grow.

About the Role

This position is primarily responsible for driving Melbourne's branch service business through providing high quality support, assistance, and guidance to our customers.

Key Duties & Responsibilities:

• Visiting customers and determining their repair and maintenance needs.
• Working closely with Sales and Service Managers to build a unified total solution approach for new and existing business.

• Spearhead conquest retail growth within area, offering potential new customer’s fixed price servicing arrangements.

• Working with customers to quote and book service and repair work.
• Liaising with Field Service and Workshop personnel to meet customers’ expectations.
• Maintaining communication with internal and external customers.
• Compiling and reporting appropriate market information (i.e. competitor information);

• Ensure all new customers and their equipment are set up correctly in ERP system with the correct billing information and credit limits approved in line with policy.
• Visit customer sites to build relationships, resolve service issues, and maintain/develop servicing arrangements to exceed customer's expectations.
• Grow service levels through selling and promoting service options to existing and potential customers.

Skills and Experience:

• Motor mechanics trade qualification or similar.
• Previous experience in sales/service with direct customer contact is mandatory.
• Experience with Construction equipment preferred but not essential.
• Excellent verbal and written communication, and ability to convey technical information in a simple but meaningful way.
• Strong negotiation skills.
• Excellent customer service skills.
• Strong ability to manage and prioritise workload
• Intermediate computer literacy and experience with ERP systems.

Our commitment:

TMHA is committed to ongoing growth and development of its employees. As a suitable candidate, you will be provided with the required training, support, and development to further expand on your existing knowledge.

How to Apply

If you are interested in this exciting and challenging role please submit your application with a current resume to TMHA via its’ website http://careers.toyotamaterialhandling.com.au / or by pressing the 'Apply' button.

About the Company

Toyota Material Handling Australia (TMHA) is Australia’s number one forklift company.

TMHA is fully owned by the Toyota Industries Corporation (TICO). TICO is a Japanese multicultural manufacturer and global leader in forklift manufacturing and retail distribution.

TMHA is the exclusive Australian retailer for new sales of the world-renowned Industrial Equipment.  

Due to TMHA’s structure and close relations with the factories, TMHA provides its employees with the industry best accredited product trained technical support.

TMHA’s is a strong, financially secure business with a great future ahead and prime focus on the development of our people.