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Form of workAs the Assessment Officer you will be reporting to the Team Manager Third Party Mortgage Operations, and will be accountable for the accurate assessment of a customer's residential loan application and to validate data in line with policy and regulations. You will ensure that decision making, and DLA usage is executed within the Bank's risk framework and meets regulatory obligations and be responsible for the quality of files to ensure correct and complete information is available to enable settlement to proceed. By playing a key role in the completion of these tasks, you will ensure the application workflow is continued and service levels are achieved. Meeting these requirements will deliver an excellent service to our partners and enhance the overall customer experience.
As the Assessment Officer you will evaluate data, evidence and system recommendation and exercising DLA responsibilities, ensuring the application process meets our policies and regulatory obligations. Furthermore, you will review supporting evidence and documentation for authenticity and verify against data entered into our Lending Platforms, including acceptance of checklist items. You will bring you attention to details skills to review valuations, title search, credit reports and LMI as required along with verification of documentation.
As our new Assessment Officer you will bring the following skills:
- Previous experience and knowledge of residential lending incl. loan securities, land titles and other forms of property legislation, stamp duty legislation and practices is highly desirable.
- Experience in a loan processing centre, security documentation or conveyancer functions or similar field is preferred.
- Excellent communication and relationship building skills.
- Proactive, innovative and prepared to go the extra mile to deliver exceptional customer service.
- Energetic, enthusiastic and co-operative.
- Demonstrated ability to work within tight timeframes with the ability to prioritise.
- Able to work effectively in a team environment or autonomously.
- High level of literacy skills.
- Highly accurate approach with strong attention to detail.
- Knowledge of the Consumer Credit Code and Banking Code of Practice is desirable.
- General understanding of loan securities.
- Ability to communicate in a positive and professional manner
- Ability to prioritise, monitor and organise workflows
We offer flexible work options that put our people first and a hybrid model of x2 days in your local Head Office p/week.
This role is a full time (or part time), permanent role, based at any of our head office locations
About Bendigo Bank
With over 7,000 employees, we are Australian's fifth largest retail bank with a vision our purpose - 'to feed into the prosperity of our customers and communities, not off it'. We are one of Australia's most trusted brands and this isn't something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at!
Find out more about us and our incredible history here: About us | Bendigo and Adelaide Bank (bendigoadelaide.com.au)
We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.
Our perks and benefits:
Belong to a wonderful team of people. Know how we know they're great to work with? They told us! Great benefits, work life balance and flexibility
- Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that!
- We know the last few years have been rough, so we have partnered with Sonder as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.
So, what are you waiting for? Come and join the better big bank!
Still in two minds?
Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don't tick every box we still want to see your application!
Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now!
We don't want you to be missed, so please note that directly emailed CV's may not be picked up by the system and may risk being missed from the process.
We love the support recruitment agencies give businesses every day, however, we have got this. Our superstar recruiters will reach out to our fabulous panel if we need a helping hand.
Please note, all internal candidates are required to notify their immediate leader when applying for a new career opportunity and you will be asked to acknowledge they have done so upon submission of your application.
Please contact theRecruiter forthis vacancy for a confidential discussion if there are any concerns meeting this requirement during the application process,or if you would like to discuss the position further.
RecruiterName: Crystal Mcnabb - Senior Talent Acquisition Advisor
Recruiter Email: **************@bendigoadelaide.com.au
For more information, check out the Application Process for Internal Candidates page.
