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Form of workAssistant Manager (Full Time) | Mercure Brisbane Spring Hill
The Mercure Brisbane Spring Hill is located on the central city fringe, just minutes from the CBD, Brisbane River, Suncorp Stadium and public transport. Overlooking the city skyline and Roma St Parklands, the Hotel features 179 spacious guest rooms with generous open-aired balconies, modern amenities, an outdoor swimming pool, fitness room, and an alfresco-style restaurant and bar.
We have an exciting opportunity for a Full Time Assistant Manager to join our Front Office team. Reporting directly to the Hotel’s Rooms Division Manager, the role acts as the Duty Manager and Hotel’s representative in the absence of the senior leadership team and General Manager.
YOUR EXPERIENCE AND SKILLS INCLUDE:
- A naturally confident personality, able to approach people and initiate conversation.
- Excellent time management with the ability to multitask while maintaining a high awareness of what is going on around.
- An outcome, driven approach to performance and results, striving to achieve excellence.
- Experience in Opera PMS and Microsoft Suite.
- Current First Aid & CPR, and Responsible Service of Alcohol certificates.
- Available to work varied shifts from early mornings to late evenings, including weekends and Public Holidays as per our business demands.
- Previous supervisory or management experience within a Hotel’s Front Office department.
- Unlimited work rights in Australia.
WHAT YOU WILL BE DOING:
- Support the Rooms Division Manager in providing overall management to the Front Office and Reservations departments.
- Co-ordinate and assist with check-ins, check-outs, luggage delivery and creating reservations in line with Accor’s standards.
- Lead by example when attending to guest requests.
- Be proactive and resourceful.
- Have the necessary skills and training to actively resolve complaints and challenges presented by guests.
- Assist the Rooms Division Manager in creating and implementing department training plans to drive performance and engagement within the front office team.
- Assist with the preparation of rosters and timesheets in line with the Award requirements.
- Be a support to all areas of the Hotel, helping and guidance in peak times to eliminate potential issues.
Additional Information
About the Mercure Brand - Charming | Dynamic | Local
Inspired by Mercury, the Roman god of travellers, Mercure Hotels offer so much more than a place to find comfort and sleep –they are a portal to discovery, a springboard to exploration. Since its founding in 1973, Mercure has made it its mission to enlighten guests to the treasures of the location they are in. The network prides itself on offering high-quality standards with a true take on locality. From the moment guests arrive –– in one of our 950+ Hotels across 60+ countries –they are instantly immersed in a locally inspired atmosphere. Everything from the decorative design to a passion for local food and beverage discoveries is rooted in the unique features of each destination.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. With 5400+ Hotels across 110+ countries, the opportunities are endless!
- Learn your Way - Access to our Accor Academy so you can learn while you earn!
- Work Your Way - Flexibility to ensure a work life balance!
- Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
- Accor's refer-a-friend bonus
- Accor's Parental Leave Scheme
- Access to our Employee Assistance Program
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/.
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