AddressOur client, an ever-growing and respected organization, is seeking an enthusiastic individual to join their vibrant Customer Service team! Centrally located in Sydney, CBD, Monday- Friday standard office hours.
About the Role:
Step into a world where every call counts, and every interaction leaves a lasting impact. The Customer Service team is the bustling hub where compassion meets efficiency, and every voice is heard. As a Customer Service Advocate, you'll be the friendly voice that lights up our clients' day.
Responsibilities:
- First point of contact for new inbound client enquiries
- Creating and updating new client files in Salesforce
- Booking new client appointments
- Sending out highly confidential paperwork
- Responding to web and email enquiries
- Ensuring all paperwork is accurately completed
- Liaising with internal and external stakeholders in a professional and friendly manner
- Liaise with Management regarding issues, timeline scheduling, and client escalations
- Ad hoc administrative tasks as required
This isn't just a job—it's an invitation to be part of something extraordinary. As a valued member of our team, you'll have the chance to make a real difference in the lives of countless individuals. Plus, with competitive perks and a supportive atmosphere, your career growth will soar to new heights!
Requirements:
- Proven previous experience within a Customer Service position
- Excellent written and verbal communication skills
- Ability to communicate with a diverse client base with empathy and professionalism
- Capable of working within a team as well as independently
- Self-motivated, strong attention to detail, and highly organized
- Willingness to work onsite full time during probation
- Working knowledge of Salesforce highly desired
If you're ready to dive into a world of endless possibilities and meaningful connections, we want you! Apply now!
Due to the urgency of the position, only shortlisted candidates will be contacted.
