Bmw Service Advisor

If you have customer service experience in the automotive, retail or hospitality industry and are looking for a rewarding career in the automotive industry, this may be the role for you.

As a Customer Service Advisor, you will be responsible for:

• Meeting customer service standards within our service and repair department
• Customer check in/ check out on a daily basis
• Loading the workshop accurately using agreed measurement programs, to develop flat rate times for labour utilisation and costs
• Submit orders by conferring with technical support staff and prepare costing reports using cost analysis methods
• Providing technical and produce engineering information about the parts including cost and efficiency to ensure the quality of the service to match the client's needs and safety concerns. 
• Monitor progress in the workshop to ensure client needs are met on time
• Prepare cost estimates by studying all related maintenance repair and vehicle documents, consulting with workshop technicians, parts department, and other professional personnel
• Advise clients of all future maintenance work recommended and repair priorities to keep the vehicle operating in optimal condition
• Improve overall allocations and workforce recovery, utilisation of workshop, planning, operational data, and maintenance schedules with costs to determine optimum technicians and maintenance efficiency
• Managing client concerns by identifying the optimum process to do the work and help clients to select more efficient choices. 

The ideal applicant should have:

• Professional presentation and excellent phone manner
• A strong work ethic and demonstrated customer care experience
• Automotive industry experience preferred, not essential
• Knowledge of how different systems interact and how changes in operation, the environment, and other conditions will affect outcomes
• Advanced knowledge of vehicles, parts, uses, repair, and maintenance
• Ability to plan, organise and control work processes
• Excellent time management
• Above average interpersonal and communication skills.

All applications are treated in the strictest confidence and may be addressed to Shane Randall, Service Manager along with a cover letter and resume.

This is a full-time role, Monday to Friday and no weekend work is required.