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Form of work
Salary- 1 x Permanent Part Time Position (30.4 hours per fortnight)
- Salary from $73,851 to $77,818 per annum (pro rata), plus superannuation
- Join our passionate Library Services team and have a positive impact on our community
About the position
You will be responsible for:
- Delivering excellent customer service to the community;
- Delivering a wide variety of library programs to the community;
- Day-to-day administration and delivery of library homebound service:
- Responding to a wide range of customer information needs and requests;
- Adherence to City and service unit systems and processes; and
- Accurate cash handling, record keeping and time management.
About you
We are seeking an experienced customer service professional with strong knowledge and expertise in information systems and technology. As a collaborative member of the Library Services team, the position contributes to the smooth operation of the library with particular regard for the Books on Wheels homebound service.
Our ideal candidate will be an adaptable and experienced customer service professional, passionate about delivering high quality service outcomes to the community. You will thrive working in a dynamic organisation and be able to work successfully alone and in collaboration with others.
Previous experience working in a library is not an essential requirement; however, you will have a good understanding of digital platforms and have the ability to provide technical assistance and education to others.
As such, you will be able to demonstrate through your resume and covering letter that you meet the following capabilities:
- Relevant experience in a similar customer service role;
- A safe and confident driver;
- Sound organisational and time management abilities;
- Ability to work autonomously and in a team environment;
- Ability to communicate with and serve all customers with skill and enthusiasm;
- Ability to assist with the creation of programs and be responsible for the delivery of programs in the library; and
- Ability to troubleshoot issues and educate customers on a wide range of technical and digital applications associated with Library Services,
About the City of Wanneroo
The City of Wanneroo is a diverse and flexible environment that offers a range of career opportunities where you will have the opportunity to make a real difference to the local community and our people. Our vibrant and inclusive team is what makes the City an enjoyable and rewarding place to be.
We celebrate all diversity and strongly encourage Aboriginal and Torres Strait Islander people to consider working for a Local Government organisation that values who you are. Bring your skills, knowledge and commitment to a team that is welcoming and enthusiastic about you joining us!
Why work for the City of Wanneroo
The City offers a range of employment benefits including:
- Generous matching of superannuation contributions up to a combined total of 15%;
- Five weeks annual leave (pro rata);
- Paid wellness day;
- Free on-site parking;
- A work-life balance program providing flexible work practices (subject to operational requirements);
- Up to 12 weeks paid parental leave;
- Purchase leave (subject to operational requirements);
- Professional development opportunities;
- An inclusive, welcoming office environment; and
- An opportunity to reduce your commute and work in a goal-driven professional team closer to home (northern suburbs).
To find out more about our benefits, click here!
Interested?
If this position sounds like you - then apply now. We look forward to receiving your application.
Reference Number: 19500
Close date: 22 March 2024 (8.30am AWST)
Books on Wheels Library Service Officer - Position Description 2024.pdf
For further information regarding the position visit the City of Wanneroo website or contact Wendy Robyn, Team Leader Library Services on (08) 9405 5***
Applicants will be required to undergo a medical assessment to determine their fitness to carry out the duties of this position.
All employees and prospective employees of the City of Wanneroo are required to declare any secondary employment and private activities to ensure that any conflict of interests may be appropriately managed.
To apply for this position, you must have the right to work in Australia and be willing to provide a National Police Clearance no older than 6 months.
