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Form of workFirstmac has grown from a small family business of 2 people to become one of Australia's leading lenders with more than 600 team members worldwide in 44 years.
About the Position
Our Lending Support division have multiple Broker Associate opportunities available for highly motivated and experienced auto loan support professionals to deliver quality service and support for our brokers and clients throughout the loan application process.
This is a pivotal and high-volume area which handles both inbound and outbound calls whilst providing seamless Broker Support in the processing of auto loan applications from start to finish by utilising our superior in-house technology and systems.
We can also offer a hybrid working arrangement with a mix of work from the Brisbane CBD office and home. All initial training would be conducted within the office environment.
Some of the key responsibilities include
- Promptly support the processing of auto loan applications through to settlement and delivery of the vehicle;
- Provide accurate and swift responses on the status of applications throughout the process;
- Liaise directly with relevant parties to obtain additional information; documentation or clarification as required;
- Simultaneously manage a high-volume pipeline of auto loan applications;
- Continually ensure SLA's and customer expectations are met, providing exceptional service for our clients/brokers.
About You
We are seeking individuals with previous experience in the auto finance industry and exposure to a sales support and service environment who have a driven and focused work ethic.
Skills and experience required
- Minimum of 1 years' experience in the auto finance industry, ideally in a fast paced, high volume phone environment;
- Solid ability to accurately execute the auto loan application process;
- Apply credit principles and provide excellent service delivery for our brokers and clients; and
- Strong attention to detail and time management skills.
About Our Company
The Firstmac Group is an award-winning leader in lending in Australia for home and car loans, with brands Firstmac, loans.com.au, CarLoans.com.au and car-buying service OnlineAuto.com.au. We're also leading the way in finance and property news with our media arm Infochoice Media Group including comparison site Savings.com.au, Your Investment Property Magazine and Your Mortgage.
Benefits
But we're much more than that. We're a social bunch and we host a number of events during the year. We're proud sponsors of the Brisbane Broncos with prize draws all season long, and we are also actively involved in our local community with our loans.com.au Women, Children & Community Program, designed to support Australian charities on their mission to raise awareness for important causes.
Our staff are encouraged to take an annual paid day to do charity work, as well as get involved in Quarterly Community Initiatives where we give back to a local cause.
Apply for this Position
To express your interest in our exciting opportunity, please send your Resume accompanied by a brief cover letter to Claire Barber at *******@firstmac.com.au Or click on the 'Apply Now' button below.
Applications close at 5pm on Monday 25th March 2024.
