AddressThe ACT Government is undertaking a whole of government digital transformation program of its service delivery using Salesforce as the main delivery platform. The Business Analyst with need strong experience in co-design and development of user-centric customer facing digital services, to become part of the ACT Digital delivery team.
Necessary exprience:
- Experience with large size and scale change initiatives across people, process and technology
- Ability to develop relationships with partners and ensure quality practices and outputs for optimised outcomes
- Proven experience in business analysis and requirements gathering and documentation related to digital service design and delivery
- Proficiency with Salesforce or similar platforms
- Proven analytical abilities and experience developing Business Cases, Business, Customer and Data Journey Maps, Business Requirements Specifications, Feature/Functional Specifications and Non-Functional Specifications
- Excellent communicator with the ability to translate data into actionable requirements
- Experience working in a hybrid waterfall/agile delivery framework
