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Form of workHello, Hej, 你好, Salut!
At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel!
As a Business Analyst within Global Supply (Project Managment and Engineering) PM&E, you'll be focused on FCTG's technology integrations and end-to-end processes, ensuring our suppliers are connected and available through our front-end systems.
You'll be responsible for gathering and prioritising of customer requirements, capturing end to end processes, identifying impacts, ROI analysis and planning future roadmaps. If you have great attention to detail, love to solve problems and are able to collaborate with a broad range of internal and external stakeholders, please apply! Multiple opportunities.
Day to day:
- Gather and document business requirements and translate them into functional specifications
- Develop use cases and process flows to support the development of software solutions
- Conduct stakeholder interviews to understand business needs and pain points
- Collaborate with stakeholders to ensure that project objectives are aligned with business goals
- Facilitate communication between business and technical teams
- Create business cases and cost-benefit analyses to support business opportunities
- Participate in user acceptance testing and ensure that solutions meet business requirements
- Develop and maintain system documentation and training materials
You'll be perfect for the role if you have:
- 2+ years professional experience in a Business Analyst role
- Experience within travel, insurance, touring, hotel or other internet-scale environments
- Background knowledge in discipline areas such as, requirements gathering process, design and architecture
- Knowledge in business process re-engineering and improvement
- Strong facilitation skills
- Strong business acumen and critical thinking skills
What you'll enjoy...
- Tick destinations off your bucket list with our discounts on travel and accommodation.
- Employee Share Scheme through Equate Plus.
- Access to in-house financial and health services, and internal 24/7 gym.
- Receive ongoing training and professional development through the Flight Centre Landing.
- Excellent hybrid working model.
- Preference for internal progression through Brightness of Future: Employees have the right to see a clear pathway to achieving career ambitions.
- Global career opportunities in a network of brands and businesses at your fingertips.
- Proud Corporate Social Responsibility platform through the Flight Centre Foundation, and Brighter Futures programs.
- Various social events to promote networking, the celebration of wins, and sometimes just for fun! (Global Gathering 2024 - Portugal).
We value you...
Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.
Who we are...
Since our beginning, our vision has always been to open up the world for those who want to see.
As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties).
We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future.
We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.
Irreverence. Ownership. Egalitarianism.
