Business Development Manager

Wondering if it’s really possible to find a job that won’t bore you to tears or work you to death?

Where you can actually be yourself and your ideas will be welcome.

Where the leadership team are real people who admit their faults and are open about the business challenges (not using videos of people giving each other high-fives to pretend things are perfect).

If you’re someone with Business Development experience who doesn’t identify as a ‘sales person’ because what you really do best is build relationships, listen to people and come up with solutions to their problems - then this might be the perfect role for you.

Unlike most job ads we’re not going to tell you what an ‘exciting opportunity’ this is.

Instead, we’ll share some more about what we’re looking for help with and what we’re offering the person who joins us in return.

Then you can decide for yourself if you think it’s exciting or not.

Sound like a deal?

Great.

A quick note first 👇

We’re not a perfect business.

So we don’t expect you to be a perfect person either.

But we’ve earned a great reputation with our clients and we have a happy cohesive team, so to protect both of those things we’ve created a recruitment experience to help us find the person who’s going to be the best fit for us and critically who also feels like we’re the best fit for them.

This is a two-way process designed to give you a preview of what it would be like to work with us.

👉 For that reason we ask that you please read the ad all the way to the end before you apply.

Willach is a family owned business founded in 1889 in Germany. Our products are engineered and manufactured at our production plant in Ruppichteroth, near Cologne.

Starting out as an engineering and manufacturing company, today we’re a premier provider of state-of-the-art robotic systems and offers first class pharmacy drawer and shelving solutions into more than 50 countries worldwide.

We entered the Australian market in 2004 and set up our Melbourne office.

Investing heavily into our national team of locally based pharmacists, designers and technicians, we can guarantee unrivalled reliability and customer support.

Over the last decade, we’ve become the leading brand in pharmacy solutions with more than 1500 installations throughout Australia, which makes us the definitive local market leader.

Solving a real problem for pharmacies by enhancing efficiencies with our suite of solutions, we’ve turned a challenge into an opportunity.

Everybody says they’re “passionate” about their industry. It’s a word that’s so overused, it almost doesn’t mean anything anymore.

So, we won’t bore you telling you how passionate we are about it or what our technology can do to transform our clients' businesses (it’s a lot, honestly) we’ll show you instead.

We’re implementing groundbreaking tech that not only improves day-to-day work experiences for our clients - and theirs - we’re offering long term digital solutions that increase revenue & decrease costs.

Providing pharmacies with the tools they need to build great businesses is what we do best.

Our current Head of Client Services is ready to retire after 11 years in the role, and has been generous enough to give us plenty of notice so we can find the right person to take over and make sure there’s time for a handover.

Great news for you though, he’s staying on for a few months to help you get set up for success.

The role title is Head of Client Services, but we decided to advertise it as a BDM because what you'll do is more like a BDM and includes consultative selling.

It goes without saying that you’ll have had plenty of experience in sales or Business Development.

🌟 You’ve got a sixth sense when it comes to people and find it easy to relate to anyone from the CEO to the cleaner and easily establish rapport. This has helped you to build and maintain relationships over the years and maintain great morale on your team even though you’ve got a reputation for running a tight ship.

🎯 You’re not just goal orientated, you're fixated on targets. This is true for you in your personal life as well as at work. To you there is no such thing as ‘try’, there is only do.

🧩 You love solving problems. You listen intently to understand what your clients' underlying problems really are and then get to work figuring out how to solve them because you get a real buzz out of being able to connect the dots in ways others can’t, and you genuinely enjoy being able to smooth the way forward for your clients.

♟️ You see the whole chessboard. You understand the context for every action you take on the overall success of the sale or the delivery of the solution and you can work effectively with a team who each have different roles.

💯 You’re very organised and are comfortable managing your own time to ensure deadlines are met.

➡️ You’re more of a Swiss army knife than a cog in a wheel and you genuinely enjoy being able to own an end-to-end process, with insights into the whole business rather than just operating in a silo.

💊 You've got experience working in pharmacy and / or are familiar with the pharmacy workflow and some of the industry specific challenges.

You’ll own sales for both South Australia and Queensland.

Working closely with the MD and with the support of the design and delivery teams, you’ll be responsible for meeting sales targets and maintaining client satisfaction.

You’ll have a small team of 2-3 reporting to you.

In a nutshell the Business Development Manager will be responsible for:

• Establishing and maintaining client relationships

• Creating proposals, pitching solutions and closing deals

• Meeting personal sales targets and ensuring your team meet their targets

• Liaising with the design and deliver teams to ensure projects are running smoothly

The sales strategy is already working well but part of your role will be to suggest improvements or make adjustments based on the results you’re getting.

👉 Our head office is in Burwood but this role can be fully remote if you’re based in QLD or SA.

Your average week will look something like this.

📱 💻 Phone calls and Teams calls with existing clients to check in or discuss ideas for improvements in their existing solutions.

🚗 Visiting potential clients in their pharmacies to meet in person and share product information.

💡 Consulting with new clients to understand their current challenges then working with the design team on the appropriate solution.

✅ Preparing the proposal and pitching it to the new client to close the deal.

🤝 Liaising with the design and delivery teams on progress of existing projects.

📥 Reporting on activity and results and discussing this with the MD.

You’ll have full control of your own schedule other than team meetings.

We’re a family business with just 16 on the team so you won’t just be a number here.

You’ll be working with innovative technology that’s making a real difference to our customers (and to their customers) and we have an exciting new product launching soon with demand already building.

You’ll get the chance to play to your strengths and work independently without being micromanaged.

The chance to do things the way you know they work rather than having your hands tied by red-tape.

Your hard work and great ideas will be directly rewarded through our generous uncapped commission structure.

You’ll be well compensated through a competitive base salary + car allowance + commission + bonuses (see the end of the ad for details on the package).

If you’ve read this far and you think this might be your perfect job, that's great news.

☝️HOWEVER …

🤓Just like we’d never just give a client a brochure and then expect them to sign on the dotted line, we don’t expect you to know whether this is the right role for you after just reading this ad.

But because we want to see who’s actually read everything (and not just hit the apply button) here’s what you’ll need to do next.

1️⃣ Click the Quick Apply button (don't worry about what you have to submit here, just do the bare minimum, we only need your resume and cover letter later in the process once you have the application pack)

2️⃣ Check your inbox

3️⃣ Review the Application Pack we’ve sent you and put in your official application using the link we provide

✅ The Application Pack answers EVERY question we could think of - the full PD, what our team say about working for us, what our customers say about us, a video from me (Meg the MD) - and has the link to apply + a question we’ll need you to answer to support your application.

🌟 We’re excited to hear from you.

Cheers for now,

Meg and the Willach Team