AddressChubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.
Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.
Your Role
Responsible for working with the Commercial Operations on Business Improvement and future-state automation across Chubb's policy processes. Key focus on pinpointing the right initiatives to focus on, including identification of training needs, root cause performance issues and process change/reengineering.
Your Responsibilities:
Business Improvement:
- Actively work with the team, leaders, and other stakeholders to understand, measure, and implement changes to processes, roles and operations
- Analyse existing processes to ascertain appropriateness and effectiveness alongside the Commercial Operations Business Analyst
- Continuously reviewing Promapp guides to identify process gaps and improvements by reengineering processes
- Participating in projects as a subject matter expert
- Look for continuous improvement opportunities
- Coordinating with IT to test, validate and evaluate new applications and functions.
- Identify risks and issues, and raise with the leadership team in a timely manner including mitigation suggestions
- Utilise data to inform process change and develop reporting as required by the business and Operations in conjunction with the Commercial Operations Business Analyst
Stakeholder Management
- Develop and maintain key relationships with stakeholders
- Ensure that stakeholders are informed and updated on project status' and impacts
Qualifications
Your Skills & Experience:
- Minimum 3 years insurance experience
- Detailed expertise on core policy processes and corresponding Lifecyle stages
- An understanding of operational design and how to map out changes
- Minimum 2 years' experience in Business Improvement
- Coaching and training
- Proficient in the use of MS Excel, Word and PowerPoint
- Excellent verbal and written communications skills, with an ability to work with all levels of the organisation
We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. We also offer a flexible working approach via our "My One Thing" initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.
